To find out the latest dates of the networks and taskforces, please visit our Events section. Please note some networks are invitation only.
The Customer & Service User Network provides networking opportunities and customer industry experience to help organisations to create and deploy a more inclusive service.
The Network enables businesses to:
- Improve disability awareness of those who work in and support customer-facing functions.
- Define and share best practice including the improvement of communications to deliver an inclusive customer experience, for everyone.
- Learn from each other on how to influence suppliers to deliver inclusive products and services, to improve the services for our customers.
- Network with organisations and suppliers to improve their customer service strategy.
Our meetings
We meet regularly throughout the year. The meeting runs for 90 minutes and can include: speakers relevant to the customer, speakers from within the group, as well as sharing of best practice.
Past topics have included:
- Customers with non-visible disabilities
- Transport for customers
- Customer mental health
- Welcoming disabled customers
Our meetings operate using the ‘Chatham House’ rule.
Cost
Attendance is free to our Members and Partners.
Get in touch
For further information, and to learn about becoming a Customer & Service User Network member, please email Lucy Ruck, Taskforce Manager.
If your organisation is not a Member or Partner, find out about membership benefits or email David Goodchild, Membership Director.