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Delegates at the BDF - Partner Group Reception

Learning and Development

Our team are happy to work with you and your teams to determine your learning needs. We offer a range of development options including: focus groups, resources, blended learning solutions, workshops and training courses.

Delegates at the BDF - Partner Group Reception

Introduction to disability in the workplace

About this course

This introductory training module will help you to ensure that you are focusing on the right areas to support disabled employees and staff. The course will cover why considering the needs of disabled people at the earliest stages of these processes ensures that you are providing effective solutions while developing best practice approaches for your business. We will provide opportunities to discuss case studies and scenarios common to many organisations to provide a practical insights for you to take away to use immediately in your business.

This course is recommended to anyone who would like to learn more about disability in the workplace and how to support disabled colleagues, staff and customers.

Learning objectives

This training will help you to:

  • Understand your organisation’s legal responsibilities to candidates, colleagues and customers
  • Develop knowledge of disability in the workplace and workplace adjustments
  • Understand the various ways in which you can identify gaps in process, practices and plans and how they may impact disabled candidates, colleagues and customers
  • Learn how to identify and remove barriers by making reasonable adjustments
  • Identify how you can ensure a holistic approach promoting best practice in your organisation
  • Know where to go for more information and support.

Further details

Recommended learning audience:

  • HR Business Partners
  • Diversity & Inclusion Leads
  • Disability Champions/Networks.

The workshop will run for 3 hours and will include breaks.

Costs

Cost for BDF Members and Partners: from £850 Non-members: from £1000.

Email our training team for more information.

Neurodiversity e-learning

One practical challenge to increasing awareness of neurodiversity is upskilling all your employees in an agile and cost-effective manner that doesn’t stop the day-to-day processes taking place. The solution is to provide practical and accessible training at a time and in a style that suits each person.

Do-IT Solutions, with more than 25 years practical experience and recognised international expertise in neurodiversity have created an exciting e-learning series of Neurodiversity training packages.

Read more in our blog Neurodiversity is eveyone’s business

If you are interested in learning more about these Neurodiversity courses, please contact Adrian Ward, Head of Disability Partnerships on adrianw@businessdisabilityforum.org.uk or call +44-(0)20-7403-3020.

Disability-Smart attendance management - HR professionals

About this course

This training module is designed to provide HR professionals with the knowledge and skills to provide disability-related guidance and support to organisational stakeholders on sickness and absence practices. The course will provide an overview of best practice and whole organisational approaches to managing sickness absence of disabled employees.

This workshop addresses barriers and adjustments through practical learning activities and the exploration of case studies, legal cases and scenarios that are common to the workplace.

Learning aims

Delegates who attend this course will:

  • Understand disability and the legal requirements to support disabled employees in the workplace
  • Learn how to spot changes in an employee’s performance and/or behaviours that may be disability related.
  • Identify barriers to sickness and absence policies and whole organisation approaches to removing barriers
  • Learn when and how to apply best practice in adjusting trigger points in order to avoid disadvantaging staff
  • Discuss common barriers to sickness/absence policies and how HR teams might review them through the lens of disability
  • Learn key considerations in advising People Managers on how to support disabled employees
  • Understand key considerations for reviewing and recording adjustments
  • Know where to go further information and support.

Further details

Recommended learning audience:

  • HR Business Partners
  • Diversity & Inclusion Leads
  • Disability Champions/Networks.

The workshop will run for 3.5 hours and will include breaks.

Costs

Please note: The timings and costings below are for face-to-face classroom delivery. Prices and workshop length will vary if delivered virtually

Cost for BDF Members and Partners: from £850. Non-members: from £1000.

Email our training team for more information.

Disability-Smart attendance management - People managers

About this course

This training module is designed to provide People Managers with the knowledge and skills to provide disability-related guidance and support relating to sickness absence of disabled employees.

This workshop addresses common barriers and adjustments to attendance management policies and practice through practical learning activities and the exploration of case studies, and scenarios that are common to the workplace.

Learning aims

Delegates who attend this course will:

  • Understand disability and the legal requirements to support disabled employees in the workplace
  • Identify barriers to sickness and absence practices and make reasonable adjustments to remove them
  • Learn when and how to apply best practice in adjusting trigger points in order to avoid disadvantaging staff
  • Learn key considerations for reviewing and recording adjustments
  • Understand best practice in having sensitive conversations with employees about disability
  • Use best practice in supporting employees during long term sickness absence and the return to work
  • Know where to go further information and support.

Further details

Recommended learning audience:

  • People managers
  • Team leaders
  • Supervisors.

The workshop will run for 3.5 hours and will include breaks.

Costs

Please note: The timings and costings below are for face-to-face classroom delivery. Prices and workshop length will vary if delivered virtually

Cost for BDF Members and Partners: from £850. Non-members: from £1000.

Email our training team for more information.

Barrier-free recruitment

About this course

This training module is designed to provide recruitment specialists with the knowledge and skills to attract and support disabled candidates. Course content will provide an  understanding of best practice with regards to recruitment and disability. Delegates will learn how to identify and remove
barriers throughout the end-to-end recruitment journey, making the process inclusive for all

Attending this course will help delegates to:

  • Understand the key legal responsibilities around disability in recruitment and making adjustment
  • Be more confident in using the most appropriate and professional language and messaging around disability.
  • Consider how and when to make adjustments for candidates and how to determine reasonableness
  • Communicate effectively with candidates about the recruitment process and required adjustments
  • Advise hiring managers on what can and cannot be discussed during the recruitment process
  • Support managers in their responsiveness to unexpected situations, including making ad hoc adjustments to process and communication during the recruitment process
  • Know where to go to for further support.

Further details

Recommended learning audience:

  • HR Business Partners
  • Diversity & Inclusion Leads
  • Disability Champions/Networks.

The workshop will run for 3.5 hours and will include breaks.

Costs

Please note: The timings and costings below are for face-to-face classroom delivery. Prices and workshop length will vary if delivered virtually

Cost for BDF Members and Partners: from £850. Non-members: from £1000.

Email our training team for more information.

Creating a barrier-free customer experience

About this training course

More and more businesses are becoming aware of their legal responsibilities to make adjustments for disabled customers and visitors, and the fact that more than being a legal requirement – it’s just good business. These organisations are taking steps to ensure their premises, communications and even the way that they welcome visitors are fully inclusive and accessible to people with disabilities.

This course will help build the skills and confidence of front of house staff and those who engage with your customers face-to-face, via email or over the telephone. It will give them the skills they need to communicate effectively with disabled customers prior to their arrival and ensure they know how to make adjustments in those ad hoc situations.

Course delegates will have the opportunity to learn best practice and work through case studies and sample scenarios from previous work with BDF partners to provide practical insights to take away for immediately immediate use in their role.

Learning objectives

This training will equip your team to:

  • Understand how disability is defined based on the Equality Act 2010
  • Understand the business’ legal requirements to make adjustments for customers
  • Understand what is reasonable in making adjustments
  • Know how to spot the signs that a customer may have a disability
  • Become confident in communicating with disabled customers
  • Identify common barriers and know how to make adjustments to remove them
  • Know where to go for help and support.

Further details

Recommended learning audience:

  • Front of house staff
  • Receptionists
  • Anyone who welcomes clients/guests/passengers.

The workshop will run for 3 hours and will include breaks.

Costs

Please note: The timings and costings below are for face-to-face classroom delivery. Prices and workshop length will vary if delivered virtually.

Cost for BDF Members and Partners: from £850. Non-members: from £1000.

Email our training team for more information.

Managing workplace adjustments

About this training course

More and more businesses are becoming aware of their legal responsibilities to make adjustments for disabled customers and visitors, and the fact that more than being a legal requirement – it’s just good business. These organisations are taking steps to ensure their premises, communications and even the way that they welcome visitors are fully inclusive and accessible to people with disabilities.

This course will help build the skills and confidence of front of house staff and those who engage with your customers face-to-face, via email or over the telephone. It will give them the skills they need to communicate effectively with disabled customers prior to their arrival and ensure they know how to make adjustments in those ad hoc situations.

Course delegates will have the opportunity to learn best practice and work through case studies and sample scenarios from previous work with BDF partners to provide practical insights to take away for immediately immediate use in their role.

Learning objectives

This training will equip your team to:

  • Understand how disability is defined based on the Equality Act 2010
  • Understand the business’ legal requirements to make adjustments for customers
  • Understand what is reasonable in making adjustments
  • Know how to spot the signs that a customer may have a disability
  • Become confident in communicating with disabled customers
  • Identify common barriers and know how to make adjustments to remove them;
  • Know where to go for help and support.

Further details

Recommended learning audience:

  • People managers
  • Team leaders
  • Supervisors.

The workshop will run for 3 hours and will include breaks.

Costs

Please note: The timings and costings below are for face-to-face classroom delivery. Prices and workshop length will vary if delivered virtually.

Cost for BDF Members and Partners: from £850. Non-members: from £1000.

Email our training team for more information.

Disability-smart performance management - HR professionals

About this course

This training module is designed to provide HR professionals with the knowledge and skills to provide disability-related guidance and support to organisational stakeholders. The course will provide an overview of best practice and whole organisational approaches to managing and measuring the performance of disabled employees. This workshop addresses performance and conduct management issues through practical learning activities and the exploration of case studies, legal cases and scenarios that are common to the workplace.

Learning objectives

Delegates who attend this course will:

  • Understand disability and the legal requirements to support disabled employees in the workplace
  • Learn how to spot changes in an employee’s performance and/or behaviours that may be disability-related.
  • Identify barriers to performance management and whole organisation approaches to removing barriers
  • Learn how to apply best practice in adjusting performance expectations in order to avoid disadvantaging staff
  • Discuss data collection tools, performance management systems and policies and how HR teams might review them through the lens of disability
  • Explore the principles and value of determining what is reasonable when making reasonable adjustments
  • Learn key considerations in advising People Managers on how to support disabled employees
  • Understand key considerations for reviewing and recording adjustments
  • Know where to go further information and support

Further details:

Recommended learning audience:

  • HR Business Partners
  • Diversity & Inclusion Leads
  • Disability Champions/Networks

The workshop will run for 3.5 hours and will include breaks

Cost

£850 for Members £1000 for Non-members

Email our training team for more information.

Disability-smart performance management - People Managers

About this course

This training module is designed to provide People Managers with the knowledge and skills to support disabled colleagues and manage performance throughout the employee life cycle. The course content will present managers with the opportunity to reflect on current practice and determine ways in which to improve engagement, performance and workplace culture within their teams.

This workshop addresses performance and conduct management issues through practical learning activities and the exploration of case studies and based on real life cases.

Learning objectives

At the end of this training course delegates will:

  • Understand disability and the legal requirements to support disabled employees
  • Learn how to spot changes in an employee’s performance and/or behaviours that may be disability related.
  • Be able to identify barriers and make reasonable workplace adjustments for employees with various visible and non-visible impairments and health conditions
  • Learn how to identify and remove barriers to performance
  • Learn how to apply best practice in adjusting performance expectations in order to avoid disadvantaging staff
  • Learn best practice methods in having sensitive conversations with employees about disability and health conditions
  • Understand key considerations for reviewing and recording adjustments
  • Know where to go further information and support

Further details:

Please note: The timings and costings below are for face-to-face classroom delivery. Prices and workshop length will vary if delivered virtually

Recommended learning audience:

  • People Managers
  • Team Leaders
  • Supervisors

The workshop will run for 3.5 hours and will include breaks

Cost

£850 for Members £1000 for Non-members

Email our training team for more information.

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