Learning and development

We will take the time to make sure we understand your business and recognise that complex organisations sometimes require a more sophisticated solution than ‘off the shelf’ training packages.

When you contact us about training, the first step is an in-depth conversation with one of our consultants about your training needs. If the structure of your organisation, or your particular needs are more complex, we may arrange additional conversations with different consultants until we are confident that we understand and can deliver against your requirements. As soon as this is the case, we will quickly produce a detailed proposal explaining the training we can offer and setting out the key learning outcomes.

Once you are happy with the proposed training, we will work closely with you throughout the planning and delivery process. After the training is delivered, we will continue to support you to collate and evaluate feedback on the effectiveness of this work, both immediately after the intervention, and at later intervals, to ensure you achieve your long-term goals.

If you’d like to contact us to discuss your training requirements, please call 020 7403 3020 or email training@businessdisabilityforum.org.uk.


Please click here to view our statement on how we develop and deliver guidance, training and events.

View a list of our most popular courses below:

HR & Diversity specialists

  • Advising line managers on disability
  • Reasonable adjustments and the law
  • Performance management and disability
  • Attendance management and disability
  • Mental health: managing serious situations

Line managers

  • Reasonable adjustments in practice
  • Mental health at work
  • Non-visible disabilities

Customer service agents – telephony

  • Disability-smart customer service
  • Disability-smart customer relations

Front-of-house or F2F customer service professionals

  • Welcoming disabled customers/clients/service users

Disability awareness training

  • Impairment-specific awareness training
  • Introduction to disability