What can larger organisations learn from small businesses when it comes to disability inclusion? Business Disability Forum’s Disability Smart Impact Awards 2026 finalists and winners show how practical action, innovation and inclusive cultures are driving meaningful change for disabled people.
At a May 2025 session with leaders from PwC, Google, BBC and Government Digital Service, one question stood out: how do we measure digital accessibility effectively? This article introduces a simple framework – People, Process, Product – to help organisations track progress and drive meaningful improvement.
Here are 10 practical ways retail organisations can promote inclusive customer service and build confident, disability-aware frontline teams.
Artificial intelligence (AI) is quickly becoming smarter as it moves towards being applied strategically, but who is this technology really being designed by and for?
The UK government has announced plans to introduce mandatory disability and ethnicity pay gap reporting for organisations with 250+ employees, with legislation and further detail to follow.
Here are 10 practical ways retail organisations can promote inclusive customer service and build confident, disability-aware frontline teams.
Here are 10 reasons why customer service training resources are essential to desk-free workers in the utilities sector.
A snapshot of Business Disability Forum’s key highlights and impact during 2025.
Daniel Cadey, Senior Disability Business Partner, gives a recap of the session ‘Maintaining high accessibility standards globally’ at our Glob
al Conference 2025 (sponsored by HSBC).
Lara Davis, our Director of Communications and Marketing, shares highlights from our recent Global Conference ‘Disability Inclusion in a complex world?’ kindly sponsored by HSBC.’
How the Disability Smart Awards brought real-life impact by sparking a partnership between two winners.
Business Disability Forum’s Chief Executive Diane Lightfoot responds to the publication of the Keep Britain Working Review.
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