Global Conference shows how disability inclusion can drive change
Hundreds from nearly 40 countries joined our Global Conference on 7 July to share ideas and drive disability-inclusive change worldwide.
Why customer accessibility and inclusion matter to regulated services
Why do disabled customers still face barriers when accessing financial services and other regulated sectors? In a recent podcast, BDF CEO Diane Lightfoot explores how accessible design, customer choice and lived experience can help organisations deliver better services for everyone.
How small businesses are driving real change in disability inclusion
What can larger organisations learn from small businesses when it comes to disability inclusion? Business Disability Forum’s Disability Smart Impact Awards 2026 finalists and winners show how practical action, innovation and inclusive cultures are driving meaningful change for disabled people.
Do digital accessibility metrics matter — and what happens when we don’t have them?
At a May 2025 session with leaders from PwC, Google, BBC and Government Digital Service, one question stood out: how do we measure digital accessibility effectively? This article introduces a simple framework – People, Process, Product – to help organisations track progress and drive meaningful improvement.
Disability Smart Impact Awards 2026 – Celebrating the people who are making a real difference
Here are 10 practical ways retail organisations can promote inclusive customer service and build confident, disability-aware frontline teams.
Inclusive design lies at the heart of accessible and effective AI
Artificial intelligence (AI) is quickly becoming smarter as it moves towards being applied strategically, but who is this technology really being designed by and for?
Data reporting announcement from the UK government
The UK government has announced plans to introduce mandatory disability and ethnicity pay gap reporting for organisations with 250+ employees, with legislation and further detail to follow.
10 ways to promote inclusive customer service in retail stores
Here are 10 practical ways retail organisations can promote inclusive customer service and build confident, disability-aware frontline teams.
10 reasons why inclusive customer service is essential to the utilities sector
Here are 10 reasons why customer service training resources are essential to desk-free workers in the utilities sector.
Business Disability Forum’s highlights from 2025
A snapshot of Business Disability Forum’s key highlights and impact during 2025.
Global Conference session recap: Maintaining high accessibility standards globally
Daniel Cadey, Senior Disability Business Partner, gives a recap of the session ‘Maintaining high accessibility standards globally’ at our Glob
al Conference 2025 (sponsored by HSBC).
Highlights from our global conference
Lara Davis, our Director of Communications and Marketing, shares highlights from our recent Global Conference ‘Disability Inclusion in a complex world?’ kindly sponsored by HSBC.’
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