10 ways to promote inclusive customer service in retail stores
Here are 10 practical ways retail organisations can promote inclusive customer service and build confident, disability-aware frontline teams.
10 reasons why inclusive customer service is essential to the utilities sector
Here are 10 reasons why customer service training resources are essential to desk-free workers in the utilities sector.
Business Disability Forum’s highlights from 2025
A snapshot of Business Disability Forum’s key highlights and impact during 2025.
Global Conference session recap: Maintaining high accessibility standards globally
Daniel Cadey, Senior Disability Business Partner, gives a recap of the session ‘Maintaining high accessibility standards globally’ at our Glob
al Conference 2025 (sponsored by HSBC).
Highlights from our global conference
Lara Davis, our Director of Communications and Marketing, shares highlights from our recent Global Conference ‘Disability Inclusion in a complex world?’ kindly sponsored by HSBC.’
Opening doors: how the Disability Smart Impact Awards spark business collaboration
How the Disability Smart Awards brought real-life impact by sparking a partnership between two winners.
Our response to the Keep Britain Working Review
Business Disability Forum’s Chief Executive Diane Lightfoot responds to the publication of the Keep Britain Working Review.
When is a PEEP so much more than a PEEP? When it makes you feel like a bit of a celeb.
Becky Elliott explains how event organisers at DLA Piper made her feel safe, valued and truly appreciated by considering her needs as a wheelchair user from the moment she arrived.
Inclusive event planning – A continuous learning journey
Delivering events that are accessible and inclusive to all. Practical steps and low cost solutions to removing barriers for attendees with disabilities.
Annual Reception 2025
Business Disability Forum’s 2025 Annual Reception, ‘A sporting chance: the transformative power of disability inclusion in sport’ was hosted by DLA Piper.
New disability inclusion awareness and training resources for the utilities sector
With one in four people in the UK identifying as disabled, it is important that service industries, such as the utilities sector, can meet the needs of disabled customers. Many customer-facing staff in the utilities sector are not desk-based, which can present problems when creating awareness and training resources that staff can access on devices…
Nothing about us without us: The power of employee voices
By Katie Coates, Lead Senior Disability Business Partner at Business Disability Forum. Katie explains why employee engagement is crucial to your disability inclusion strategy, and how Business Disability Forum’s consultancy service can help. Disability inclusion is most effective when it’s shaped by the voices of disabled colleagues. Their insight brings clarity and authenticity to every…
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