How a disability smart shop can help your business thrive
Parma Sira – Small Business Disability Adviser at Business Disability Forum – talks in this article about how shops can benefit from being more disability-inclusive. 1 in 5 people in…
Face coverings and your disabled customers
Parma Sira highlights things businesses need to think about if face coverings are worn.
COVID-19 Toolkit
Our COVID-19 Toolkit provides free advice and guidance for organisations about how to support their employees and customers during the COVID-19 pandemic.
Disability Smart Toolkit
A collection of resources to help Members and Partners complete their Disability Smart Self- Assessment.
People Manager Toolkit
Advice and guidance for people managers on creating and supporting Disability-Smart teams.
Workplace adjustments proof points
This document outlines the success criteria for a WPA process that delivers excellent service and business benefits, namely: Related Posts
Making Adjustments e-guidance
You may have heard of ‘reasonable adjustments’ already. Employers are required by law to make adjustments for employees with a disability or long-term health condition. This could be anything from…
Top tips for disability-smart call handling
For many customers, using the telephone is a convenient and cost effective way to communicate with your organisation and access products and services. However, it can also create significant barriers…
Disability-smart customer complaint handling
There can be many reasons why a customer is dissatisfied with the service they are getting, but there might be one you haven’t thought about. The customer might have a…
Hosting inclusive meetings: Communication checklists
Meetings are an important part of all of our lives, whether they take place in person, or online (as many more have recently). But meetings can be a frustrating experience…
Accessible social media posts
Accessible social media posts Social media has become a vital form of communication for most organisations. But sometimes the speed, volume and space limitations of social media can make it…
Briefing – Health and Safety and the Equality Act 2010
This is one of a series of briefings, published by Business Disability Forum, which provide practical guidance for employers on specific topics relating to the employment of disabled people. It…