Webinar – The Disability Smart Suite launch webinar: Leadership
Watch our Disability Smart Suite launch webinar on leadership here.
Getting Started Toolkit
An introduction to the key areas in your journey to becoming a disability-smart business.
How a disability smart shop can help your business thrive
Parma Sira – Small Business Disability Adviser at Business Disability Forum – talks in this article about how shops can benefit from being more disability-inclusive. 1 in 5 people in…
Face coverings and your disabled customers
Parma Sira highlights things businesses need to think about if face coverings are worn.
COVID-19 Toolkit
Our COVID-19 Toolkit provides free advice and guidance for organisations about how to support their employees and customers during the COVID-19 pandemic.
Health and safety and disability law in the UK
Introduction Employers sometimes find that their duties under disability law can seem to conflict with their duties under health and safety law. While this is rarer than it’s often thought…
Disability Smart Toolkit
A collection of resources to help Members and Partners complete their Disability Smart Self- Assessment.
People Manager Toolkit
Advice and guidance for people managers on creating and supporting Disability-Smart teams.
Workplace adjustments proof points
This document outlines the success criteria for a WPA process that delivers excellent service and business benefits, namely: Related Posts
Making Adjustments e-guidance
You may have heard of ‘reasonable adjustments’ already. Employers are required by law to make adjustments for employees with a disability or long-term health condition. This could be anything from…
Top tips for disability-smart call handling
For many customers, using the telephone is a convenient and cost effective way to communicate with your organisation and access products and services. However, it can also create significant barriers…
Disability-smart customer complaint handling
There can be many reasons why a customer is dissatisfied with the service they are getting, but there might be one you haven’t thought about. The customer might have a…