Last Modified: 28 May 2020
For many customers, using the telephone is a convenient and cost effective way to communicate with your organisation and access products and services. However, it can also create significant barriers for disabled customers. Many disabled customers report experiencing poor customer service.
This guide is for call centre and customer service managers who want to ensure a high level of service to all customers contacting their organisation by telephone.
If you require this content in a different format, contact enquiries@businessdisabilityforum.org.uk.
© This resource and the information contained therein are subject to copyright and remain the property of the Business Disability Forum. They are for reference only and must not be copied or distributed without prior permission.
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