Workplace adjustments proof points

This document outlines the success criteria for a WPA process that delivers excellent service and business benefits, namely: Related Posts

Last Modified: 8 July 2020


This document outlines the success criteria for a WPA process that delivers excellent service and business benefits, namely:

  • Commitment – There is top down mandate to embed best practice in making adjustments to create a flexible and inclusive working environment.
  • Knowhow – All colleagues and managers understand the importance and rationale for making adjustments and the process for requesting them.
  • Policy – Colleagues are trusted and empowered to request adjustments without management approval or the need to prove they are disabled.
  • Process – Colleagues follow a clearly defined and documented process that results in effective adjustments being implemented in minimal time.
  • Control – The efficiency of the process and stakeholder performance are monitored against KPIs to aid continual improvement.
  • Service – Colleagues feel valued and supported through using a simple, stigma-free and customer-centric workplace adjustment service.

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