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Insights & Perspectives: Building an Inclusive Future
Employers need clarity on direction of Access to Work scheme, says Business Disability Forum
Business Disability Forum has called for greater clarity on the future direction of the Government’s Access to Work scheme, following a new National Audit Office report highlighting delays and growing…
Retail workers face major barriers to meaningful inclusion training, says Business Disability Forum
Business Disability Forum (BDF) has highlighted the significant barriers retail workers face in accessing meaningful disability inclusion training, following new research into disabled customers’ experiences of in-store customer service.
10 ways to promote inclusive customer service in retail stores
Here are 10 practical ways retail organisations can promote inclusive customer service and build confident, disability-aware frontline teams.
Plans to reform Disability Confident Scheme ‘much-needed’, says Business Disability Forum
Business Disability Forum (BDF) has welcomed the Government’s announcement of plans to reform the Disability Confident Scheme to make it more robust and evidence based.
10 reasons why inclusive customer service is essential to the utilities sector
Here are 10 reasons why customer service training resources are essential to desk-free workers in the utilities sector.
Business Disability Forum’s highlights from 2025
A snapshot of Business Disability Forum’s key highlights and impact during 2025.
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Highlighted content
Disability inclusion for Desk-Free Workers
Empower your desk-free workers with our targeted programme of bite-sized guides, videos, and staff briefing packs that are designed to build confidence in delivering exceptional service to disabled customers.
Disability Smart Impact Awards 2026 winners
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Changing the image of disability
Our campaign to increase representation and improve how disabled people and disability are portrayed in images.
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