Customer & Service User Network

About Customer & Service User Network

The network provides networking opportunities and customer industry experience to help organisations to create and deliver a more inclusive service.

It enables businesses to:

• Improve disability awareness of those who work in and support customer-facing functions.
• Define and share best practice including the improvement of communications to deliver an inclusive customer experience, for everyone.
• Learn from each other on how to influence suppliers to deliver inclusive products and services, to improve the services for our customers.
• Network with organisations and suppliers to improve their customer service strategy.

Our meetings operate using the ‘Chatham House’ rule.

Our Networks and Taskforces are only open to Members and Partners. For dates of upcoming meetings visit our events calendar. Please note some meetings are invitation only.

Our meetings

We meet regularly throughout the year. The meeting runs for 90 minutes and can include: speakers relevant to the customer, speakers from within the group, as well as sharing of best practice.

Past topics have included:

• Customers with non-visible disabilities.
• Transport for customers.
• Customer mental health.
• Welcoming disabled customers.

Cost

Attendance is free to our Members and Partners.

Get in touch

For further information, and to learn about becoming a Customer & Service User Network member, please email Lucy Ruck, Taskforce Manager.

If your organisation is not a Member or Partner, find out about membership benefits or email David Goodchild, Membership Director.

If you require this content in a different format, contact enquiries@businessdisabilityforum.org.uk.