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April 25, 2024
Event

Customer & Service User Network

Our next Customer & Service User Network meeting will be held on Thursday, 25 April, from 10:00 am to 11:30 am via Microsoft Teams.

Banking for everyone

Kathryn Townsend is the Government Disability & Access Ambassador (banking sector), and is just completing her third and final year in-role. She is also the Head of Customer Vulnerability & Accessibility at Nationwide.

Kathryn will be providing an update on her three priority areas of focus as ambassador: support for d/Deaf consumers, advocating for people with learning disability and improving consistency in her industry. She will also share information about an exciting new tool that Nationwide has led on, which supports people who are non-speaking to communicate in-branch.

If you would like to like to attend or request adjustments for this meeting, please contact our Events team.

Please note, this meeting is available to Customer & Service User Network members only.   To find out more about this Network, please visit the Customer & Service User Network page.

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