Empowering customer-facing workers to provide disability-inclusive service

How confident and capable are your customer-facing, front-line teams to support your disabled customers?

1 in 4 people in the UK have a disability. Your front-line teams will often be the first to interact with your disabled customers and those first interactions can determine an entire consumer experience that will either build trust and loyalty, or create barriers that lead to disengagement.

This webinar will explore the barriers disabled and neurodivergent customers, clients and service users face when interacting with staff and the reputational, commercial and ethical benefits to getting this right and offering a truly inclusive customer service.

Our speakers will provide:

• An insight to the lived experiences of customers with disabilities.
• The positive benefits inclusive customer service will have to your customers and your organisation.
• Suggestions to support your customer-facing workers to feel confident, capable and ready to deliver an inclusive service.
• An introduction to BDFs Desk-Free Resource set: who it’s for, how it can help and what it costs.

Speakers

• Paul Pether, Projects Manager, Business Disability Forum
• Victoria Harker, Head of Content, Business Disability Forum
• Rebecca Elliot, Lead Disability Business Partner, Business Disability Forum
• Jem Freeman, Advice Business Partner, Business Disability Forum

This meeting will take place via Zoom and will operate using the ‘Chatham House’ rule. 

If you require this content in a different format, contact [email protected].