Last reviewed: 6 January 2023
This resource comes from our Inclusive Communication Toolkit, available to Business Disability Forum Members and Partners.
Infographic 1
At least seven in ten disabled consumers stated that their disability or access needs had made finding the information they needed more difficult in the following sectors:
- New places to eat out (75 per cent)
- Days out and leisure (78 per cent)
- Holiday accommodation (73 per cent)
- Banking and insurance services (70 per cent).
Source: UK, Disability statistics (Business Disability Forum, What disabled consumers choose to buy and why: 2022).
Infographic 2
Disabled consumers want choice in how they communicate with businesses. Survey respondents indicated the following communication preferences:
- Email (66 per cent)
- Telephone (52 per cent)
- Face-to-face (52 per cent)
- Webchat (32 per cent)
- Text (17 per cent).
Source: UK, Disability statistics (Business Disability Forum, What disabled consumers choose to buy and why: 2022).
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