Skip to main content


These resources cover the essential information organisations need to know about how to welcome disabled customers. This includes advice about how particular conditions or disabilities may affect a customer’s experience with your organisation, and what you can do to remove barriers for your disabled customers.

BDF Members can also access guidance about welcoming customers with the following disabilities:

And many more – available on our Knowledge Hub.

These resources provide guidance about how to manage workplace adjustments. This guidance is intended to help employers understand the law and best practice.

To help decide what is reasonable, Members can download our ‘Reasonable adjustment decision form‘.

BDF Members can find out more on how to manage the situations mentioned in these scenarios by contacting the Advice Service.

People management is an essential part of being an inclusive organisation and meeting employment law requirements. These resources will help people managers know how to be an inclusive manager and get the most out of their teams.

BDF Members can find out more about how to manage the situations mentioned in these scenarios, contact the Advice Service.

These resources provide facts and figures about specific disabilities and health conditions. This includes information about common workplace adjustments and advice for managers.

BDF Members can access addition condition-specific guidance on sight loss, hearing loss, musculoskeletal conditions, and many more on our Knowledge Hub.

These resources outline what organisations need to know to become accessible. This includes inclusive communication, inclusive design and built environments.

BDF Members can access our ‘Premises accessibility checklist’ for assessing the accessibility of your physical premises on our Knowledge Hub.


Advice and guidance on what the law says about disability and your organisation. This includes the Equality Act, adjustments for employees and customers, and how to avoid discrimination.

What your organisation needs to know about attracting and hiring disabled employees. This guidance includes advice about adjustments, language, asking about disability, and the law.

Loading, Please Wait