Launch of free disability advice service for London small businesses
Launched by a leading business and disability membership organisation, Smarter London SMEs offers advice on recognising and meeting the needs of disabled customers and employees.
Face coverings and your disabled customers
Parma Sira, Small Business Disability Adviser, Business Disability Forum Wearing face coverings, such as masks, has been compulsory for customers inside shops, supermarkets and hospitality venues such as restaurants and…
COVID-19 Toolkit
Our COVID-19 Toolkit provides free advice and guidance for organisations about how to support their employees and customers during the COVID-19 pandemic.
Health and safety and disability law in the UK
Introduction Employers sometimes find that their duties under disability law can seem to conflict with their duties under health and safety law. While this is rarer than it’s often thought…
Disability Smart Toolkit
A collection of resources to help Members and Partners complete their Disability Smart Self- Assessment.
Types of adjustments and adjustment processes
This resource guides you through what responsibilities you might have as a manager in this process and the adjustments that can have the greatest impact on barriers. The reasonable adjustment…
People Manager Toolkit
Advice and guidance for people managers on creating and supporting Disability-Smart teams.
Workplace adjustments proof points
This document outlines the success criteria for a WPA process that delivers excellent service and business benefits, namely: Related Posts
Making Adjustments e-guidance
You may have heard of ‘reasonable adjustments’ already. Employers are required by law to make adjustments for employees with a disability or long-term health condition. This could be anything from…
Top tips for disability-smart call handling
For many customers, using the telephone is a convenient and cost effective way to communicate with your organisation and access products and services. However, it can also create significant barriers…
Disability-smart customer complaint handling
There can be many reasons why a customer is dissatisfied with the service they are getting, but there might be one you haven’t thought about. The customer might have a…
Accessible social media posts
Accessible social media posts Social media has become a vital form of communication for most organisations. But sometimes the speed, volume and space limitations of social media can make it…