A comprehensive collection of ‘how to’ practical resources that both educate and advise readers on a topic
Parma Sira, Small Business Disability Adviser, Business Disability Forum Wearing face coverings, such as masks, has been compulsory for customers inside shops, supermarkets and hospitality venues such as restaurants and…
Our COVID-19 Toolkit provides free advice and guidance for organisations about how to support their employees and customers during the COVID-19 pandemic.
Introduction Employers sometimes find that their duties under disability law can seem to conflict with their duties under health and safety law. While this is rarer than it’s often thought…
A collection of resources to help Members and Partners complete their Disability Smart Self- Assessment.
This resource guides you through what responsibilities you might have as a manager in this process and the adjustments that can have the greatest impact on barriers. The reasonable adjustment…
Advice and guidance for people managers on creating and supporting Disability-Smart teams.
This document outlines the success criteria for a WPA process that delivers excellent service and business benefits, namely: Related Posts
You may have heard of ‘reasonable adjustments’ already. Employers are required by law to make adjustments for employees with a disability or long-term health condition. This could be anything from…
For many customers, using the telephone is a convenient and cost effective way to communicate with your organisation and access products and services. However, it can also create significant barriers…
There can be many reasons why a customer is dissatisfied with the service they are getting, but there might be one you haven’t thought about. The customer might have a…
Social media has become a vital form of communication for most organisations. But sometimes the speed, volume and space limitations of social media can make it easy to forget about…
For many organisations, email is an indispensable tool for communicating. However, if you aren’t aware of how to make an email accessible, you could be excluding employees, customers and service…