desk-free workers | Business Disability Forum

A Deaf man wearing a sunflower lanyard to show a hidden disability interacts with a customer in a supermarket food aisle

10 ways to promote inclusive customer service in retail stores

Posted on29 January 202628 January 2026

Here are 10 practical ways retail organisations can promote inclusive customer service and build confident, disability-aware frontline teams.

Person with a less-visible disability, who wears glasses an a high-vis jacket, smiles while holding a scanner in a warehouse.

10 reasons why inclusive customer service is essential to the utilities sector

Posted on9 January 202612 January 2026

Here are 10 reasons why customer service training resources are essential to desk-free workers in the utilities sector.

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