Financial Services Network Jan 2026

Kathryn Townsend – Head of Customer Vulnerability at Nationwide

Kathryn will discuss Nationwide’s approach to delivering excellent services to disabled and vulnerable customers, covering:

• Nationwide’s Speak Easy Communication Cards and how low-tech solutions can often be the most effective
• How inaccessible services can inadvertently make customers vulnerable and how to avoid this
• The importance of enabling ‘channel of choice’ and giving customers a range of accessible banking options
• Project Nemo’s landmark report on Safe Spending for Adults with a Learning Disability

This meeting is for Business Disability Forum Partner and Member organisations only. Invitations have been sent to Partners and Members that are part of the Financial Services Network. If you haven’t received an invitation and you are interested in attending either just this meeting or becoming a Network Member, please don’t hesitate to contact us.

This event will operate using the ‘Chatham House’ rule.

If you require this content in a different format, contact enquiries@businessdisabilityforum.org.uk.