Getting Started Toolkit – Contents

First steps Introduction: Getting started Section 1: Why disability matters Section 2: What is disability? Section 3: Recruiting and retaining disabled colleagues Section 4: Welcoming disabled customers Section 5: Accessible...

First steps

Introduction: Getting started

  • Foreword to the Getting Started Toolkit by Diane Lightfoot (web page)
  • What this Toolkit will help you to do and how to use it (web page)
  • Getting started – Knowing where you’re starting from (web page)
  • Planning milestones (web page)
  • Getting Started: Infographics (images)
  • How to admit that your organisation can to better (web page)
  • Case Study: Lloyds Banking Group and their Personal Development Programme (web page)

Section 1: Why disability matters

  • Why disability matters: It’s the right thing to do (web page)
  • Why disability matters: The business or commercial case (web page)
  • Why disability matters: The law (web page)

Section 2: What is disability?

  • What is disability? Identities and definitions (web page)
  • Different disabilities (web page)
  • Talking to people about their disabilities (web page)
  • Top tips for talking about disability (web page)

Section 3: Recruiting and retaining disabled colleagues

  • Attracting and hiring disabled candidates (web page)
  • Barrier-free recruitment (web page)
  • Creating an inclusive culture (web page)
  • When someone tells you they have a disability (web page)
  • Making workplace adjustments (web page)
  • Career development (web page)

Section 4: Welcoming disabled customers

  • The importance of welcoming disabled customers (web page)
  • Good customer service (web page)
  • Communicating effectively with your customers (web page)
  • Talking to disabled customers in person (web page)
  • Communicating with disabled customers online (web page)
  • Talking to disabled customers over the phone (web page)
  • Providing services to disabled customers at home (web page)
  • Appointments with disabled customers (web page)

Section 5: Accessible premises

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