Last Modified: 11 September 2024
For many customers, using the telephone is a convenient and cost effective way to communicate with your organisation and access products and services. However, it can also create significant barriers for disabled customers. Many disabled customers report experiencing poor customer service.
This guide is for call centre and customer service managers who want to ensure a high level of service to all customers contacting their organisation by telephone.
If you require this content in a different format, contact enquiries@businessdisabilityforum.org.uk.
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