Think Disability awareness resources for frontline staff 

Think Disability resources: what’s included

Our Think Disability resources are aimed at colleagues in busy, front-line roles.  They are bite-sized, offering simple information and tips about real scenarios which staff will encounter with customers.  Different formats are provided to support employees with different learning styles.   

These resources are short, practical, and visually engaging for desk-free colleagues, who may only have a few minutes to engage with them in a working day. 

Select from the following topics 

You can choose up to four topics, each of which is covered via a PDF guide, a short video and a staff briefing pack. The following topics are currently available: 

You will also receive four disability specific fact sheets on: 

If you are using these resources in a retail store, we will also provide you with a quick reference guide, allowing store managers to easily capture and communicate the inclusion and accessibility features of their store. 

Resource formats for every learning style

Each scenario-based topic is covered in three formats:  

Digital guides (PDF format) – The guides cover clear practical guidance on how to navigate common work-based scenarios in a disability-inclusive way. With a read time of a few minutes, these are designed to provide specific tips of meaningful actions that staff can take

Short videos – An impactful demonstration of disabled customers’ experiences and the barriers they may encounter that deliver key tips and showcase examples of inclusive service.

Staff briefing packs – Equipping Team Leads with all the resources they need to deliver short sessions on disability inclusion topics.  Each pack contains comprehensive delivery notes, and an optional PowerPoint deck that can be shared with the team digitally or printed off and distributed to colleagues.

Our disability fact sheets take a more specific look at common disabilities that may impact how a customer interacts with your organisation.  The fact sheets support workers to recognise and understand common disabilities, and provide them with tips on how to improve the experience for customers with those disabilities. 

These resources are accompanied by an implementation guide that supports you to identify the best ways to distribute the resources, encourage workers to engage with them, and measure their impact.  

Get started

If you want your desk-free teams to feel confident, informed and supported, and your disabled customers to feel welcomed and included, the Desk-Free Workers Project can help. 

Businesses will be provided with the Think Disability resources as digital files that they can disseminate through their own communication channels.

These resources are available on a licencing agreement to members and non-members alike. Business Disability Forum Partners can access the resources for free, and we offer discounted prices for our Members. 

  Not a Member yet? Find out more about the benefits of membership.

For more information about our desk-free workers resources, and to discuss costs talk to your BDF Business Partner or email us at membership@businessdisabilityforum.org.uk
If you require this content in a different format, contact enquiries@businessdisabilityforum.org.uk.

If you require this content in a different format, contact enquiries@businessdisabilityforum.org.uk.