Lloyds Banking Group – Disability and neuro-inclusion training module

Introduction

At Lloyds Banking Group, we want to be the best-in-class leader in disability and neuro-inclusion. With that in mind, we’re committed to creating an inclusive workplace – where our colleagues love to work, where they can be themselves and thrive. We know that a diverse workforce that represents the communities we serve enables better decision making, and ensures our products and services are tailored and inclusive of the needs of all our customers.

Disability and neurodiversity training programme

We know there is more to do to improve the experience of our colleagues with disabilities and neurodivergent conditions, which is why in September 2024 we launched our first ever upskill training programme focused on disability and neurodiversity. This includes an interactive e-module for our colleagues and line managers and a supporting toolkit, and optional facilitated workshop for our line managers delivered in partnership with the Business Disability Forum. 

We have really pushed the boundaries when it comes to the accessibility and inclusivity of this programme. Our colleagues with lived experience of disability and neurodiversity have played a key role by providing input on design, content and functionality. For the first time, we have included an inbuilt text reader, zoom functionality, a British Sign Language interpreter and audio narration as part of an e-module.

This programme is built on the feedback we received from our colleagues, and will give our colleagues, line managers, and leaders the skills and confidence to have open conversations about disability and neurodiversity. Ensuring that disability and neuro-inclusion are core tenants of our culture. This programme plays a pivotal role in helping us become a more disability and neuro-inclusive organisation, driving better outcomes for our colleagues, customers and communities.

We have already had brilliant take up of the programme, with over 27,000 of our colleagues completing the e-module since launch. We’ve had great feedback from our colleagues with many commenting on the accessibility of the e-module, the impactful nature of our real colleague stories and how it’s impacted their own behaviour on a day-to-day basis.

Access the external training module

But our ambition doesn’t end there. We are committing to driving disability and neuro-inclusion beyond our organisation to help Britain prosper. That’s why we have launched a public facing version of the module which any individual, business owner, or organisation can access. Whether you are an individual looking to improve your knowledge, or an employer or business, we hope this training helps you to be more disability and neurodiversity confident.