The importance of welcoming disabled customers
Welcoming disabled customers is an essential part of good customer service.
Good customer service
Receiving good customer service is important to everyone, but it can be particularly important to disabled customers and clients who may have very specific needs.
Communicating effectively with your customers
Effective communication benefits all your customers – including your disabled customers – and makes good business sense.
Talking to disabled customers in person
We all have preferred ways that we like to communicate. For some people having a disability may affect the way that they communicate and may mean they have particular communication needs.
Communicating with disabled customers online
We all have preferred ways that we like to communicate. For some people having a disability may affect the way that they communicate and may mean they have particular communication needs.
Talking to disabled customers over the phone
In many instances, you may not be aware that a customer that you are about to speak to has a disability that may affect their communication.
Providing services to disabled customers at home
When delivering services to customers in their home, it is always important to keep in mind that the customer may have a disability.
Appointments with disabled customers
This resources gives guidance on making appointments with disabled customers and making reasonable adjustments.
Making your premises accessible
Accessible premises are vital for making sure your disabled employees, customers, and anyone else who uses your premises, are included.
Digital inclusion
Accessible environments cover more than just physical environments. You also need to make sure your digital environments include your disabled employees and customers.
Inclusive communication
Here are some top tips for making sure your organisation is talking to everyone, including disabled people.
Access to Work
Access to Work provides financial support to disabled candidates and employees who need adjustments.
