Creating an inclusive culture
Changing an organisation’s culture can be one of the trickier things to do – but it is key to getting started with disability inclusion.
When someone tells you they have a disability
Someone telling you they have a disability can be a sensitive conversation, so it’s important to approach the conversation sensitively.
Making workplace adjustments
Adjustments are changes to the way a person works in order to remove or mitigate barriers they face at work due to disability.
Career development
This resource provides guidance about how to prevent your disabled employees’ career development falling behind that of their non-disabled peers.
The importance of welcoming disabled customers
Welcoming disabled customers is an essential part of good customer service.
Good customer service
Receiving good customer service is important to everyone, but it can be particularly important to disabled customers and clients who may have very specific needs.
Communicating effectively with your customers
Effective communication benefits all your customers – including your disabled customers – and makes good business sense.
Talking to disabled customers in person
We all have preferred ways that we like to communicate. For some people having a disability may affect the way that they communicate and may mean they have particular communication needs.
Communicating with disabled customers online
We all have preferred ways that we like to communicate. For some people having a disability may affect the way that they communicate and may mean they have particular communication needs.
Talking to disabled customers over the phone
In many instances, you may not be aware that a customer that you are about to speak to has a disability that may affect their communication.
Providing services to disabled customers at home
When delivering services to customers in their home, it is always important to keep in mind that the customer may have a disability.
Appointments with disabled customers
This resources gives guidance on making appointments with disabled customers and making reasonable adjustments.