Resource

This resource provides guidance about how to prevent your disabled employees’ career development falling behind that of their non-disabled peers.

Welcoming disabled customers is an essential part of good customer service.

Effective communication benefits all your customers – including your disabled customers – and makes good business sense.

We all have preferred ways that we like to communicate. For some people having a disability may affect the way that they communicate and may mean they have particular communication needs.

We all have preferred ways that we like to communicate. For some people having a disability may affect the way that they communicate and may mean they have particular communication needs.

In many instances, you may not be aware that a customer that you are about to speak to has a disability that may affect their communication.

When delivering services to customers in their home, it is always important to keep in mind that the customer may have a disability.

This resources gives guidance on making appointments with disabled customers and making reasonable adjustments.

Accessible premises are vital for making sure your disabled employees, customers, and anyone else who uses your premises, are included.

Accessible environments cover more than just physical environments. You also need to make sure your digital environments include your disabled employees and customers.

Here are some top tips for making sure your organisation is talking to everyone, including disabled people.