Annual conference 2021 – “Disability: What’s New, What’s Next”
Business Disability Forum’s 2021 Annual conference discussed the topic of “Disability: What’s New, What’s Next” and was sponsored by HSBC.
Welcoming disabled customers: Introduction
This collection of resources is intended to provide practical guidance to help you to welcome your disabled customers.
Getting started: Quick tips
In this section you will find our quick tips for delivering inclusive and accessible customer service, communicating effectively, and understanding the needs of customers with different disabilities and conditions.
Delivering inclusive and accessible customer service
In this resource we will help you to consider how you can make your customer service accessible and inclusive, whilst still ensuring the same standard of service.
Communicating effectively
In this resource we look at the ways in which you can adapt your own communication style to meet the needs of a particular customer.
Customers who are blind or who have sight loss
How to help customers who are blind or who have sight loss.
Customers who are deaf or have hearing loss
How to help customers who are deaf or have hearing loss.
Customers with conditions affecting speech
How to help customers with conditions affecting speech.
Customers with conditions affecting mobility
How to help customers with conditions affecting mobility.
Customers with a disfigurement or visible difference
Some people are born with a disfigurement or visible difference and others acquire it through an accident or illness.
Customers with conditions affecting learning or communication
How to help customers with conditions affecting learning or communication.
Customers with autism and Asperger’s syndrome
Having autism and Asperger’s syndrome can affect how a person communicates.