Resource

In 2021, we commissioned research by Open Inclusion (supported by Microsoft) into what disabled consumers choose to buy and why.

Money saving experts advise consumers to shop around to ensure they are getting the best deals on insurance and savings rates.

We asked disabled consumers what they liked to do for fun and the factors that influenced their choice of where to go and what to do.

Choosing where to go on holiday should be a pleasurable experience – but for many disabled consumers it can be unnecessarily stressful.

Dining out and choosing where to go, whether for a quick coffee with a friend, a session in the pub or a relaxed meal with friends is one of life’s pleasures.

The way we shop has changed and as a result, so has the high street.

Most of us use some form of technology every day and many of us could not now work or stay connected with our family and friends without technology.

Getting the best deal on utilities has never been more topical or urgent.

Disabled people are consumers, clients, patients, students, service users. They are customers.

Foreword by Kristina Michalsky, General Manager, UK&I, Microsoft