Annual Conference 2022 – Are you being served? Welcoming disabled customers
Our 2022 Annual Conference was held on Wednesday 29 June, and was on the subject of ‘Are you being served? Welcoming disabled customers.’
Podcast series: If you don’t mind me asking…
This podcast series explores the lives of disabled people, how they see themselves, and their experiences.
Report – What disabled consumers choose to buy and why
In 2021, we commissioned research by Open Inclusion (supported by Microsoft) into what disabled consumers choose to buy and why.
Banking and insurance – What disabled consumers choose to buy and why
Money saving experts advise consumers to shop around to ensure they are getting the best deals on insurance and savings rates.
Days out and leisure – What disabled consumers choose to buy and why
We asked disabled consumers what they liked to do for fun and the factors that influenced their choice of where to go and what to do.
Holiday accommodation – What disabled consumers choose to buy and why
Choosing where to go on holiday should be a pleasurable experience – but for many disabled consumers it can be unnecessarily stressful.
Hospitality – What disabled consumers choose to buy and why
Dining out and choosing where to go, whether for a quick coffee with a friend, a session in the pub or a relaxed meal with friends is one of life’s pleasures.
Retail – What disabled consumers choose to buy and why
The way we shop has changed and as a result, so has the high street.
Technology – What disabled consumers choose to buy and why
Most of us use some form of technology every day and many of us could not now work or stay connected with our family and friends without technology.
Utilities – What disabled consumers choose to buy and why
Getting the best deal on utilities has never been more topical or urgent.
Foreword by Diane Lightfoot – What disabled consumers choose to buy and why
Disabled people are consumers, clients, patients, students, service users. They are customers.
Foreword by Microsoft – What disabled consumers choose to buy and why
Foreword by Kristina Michalsky, General Manager, UK&I, Microsoft