Making information inclusive and accessible
Top tips on communicating in accessible ways.
Specific guidance 4: Welcoming customers with sight loss
How to remove barriers, advice on communication, and what the law says.
Specific guidance 3: Guidance for employers
Guidance for employers to recruit and retain employees with sight loss.
Specific guidance 2: The individual’s journey
Advice for people who are experiencing sight loss on common barriers and how to navigate them.
Specific guidance 1: The patient journey for healthcare professionals
Guidance for healthcare professionals on welcoming people with sight loss.
General guidance 2: Communication and sight loss
Advice on communicating with people who have sight loss. Top tips from experts and people with sight loss.
General guidance 1: Fundamentals of sight loss
What is sight loss? What barriers do people with sight loss experience, and how can businesses remove or reduce them?
Inclusive communication and the law: Employees
Businesses have legal obligations to communicate with employees in an inclusive way.
Inclusive communication and the law: Customers
Businesses have legal obligations to communicate with disabled customers in an inclusive way.
Infographics about inclusive communication
This section contains 10 infographics based on published statistics. You can use this resource to help you discuss the importance of inclusive communication in your business.
Inclusive communication: What disabled consumers told us
In June 2022, we published extensive research into the buying experiences of disabled people in the UK. The research was supported by Microsoft.
Video – How live captioning changed how I communicate by Matthew Johnston
Matthew Johnston is Deaf. In this video, he explains how having live captioning available on his phone has changed his life.Â