Kathryn Townsend

Head of Customer Vulnerability & Accessibility

Nationwide Building Society

Kathryn has been leading the advancement of accessibility in business for more than a decade. In addition to her day job as Head of Customer Vulnerability & Accessibility at Nationwide Building Society, Kathryn is the Government’s Disability & Access Ambassador for the banking sector. Kathryn’s key priorities as Ambassador include tackling barriers faced by deaf and hard of hearing people, in accessing and understanding financial services and increasing visibility of the needs of people with a learning disability. Prior to joining Nationwide, Kathryn led the disability and vulnerability

programme at Barclays. Kathryn is a trustee of Euan’s Guide the disabled access charity and is part of the Project Nemo team tackling financial exclusion.

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