Premises accessibility checklist
Download a checklist you can use to check the accessibility of your premises, broken down into 13 areas to cover.
Factsheet – Multiple sclerosis (MS)
Multiple sclerosis (MS) is an autoimmune disease that affects the brain and spinal cord.
Emergency evacuation plans – PEEPs and GEEPs
Emergency evacuation plans set out how to evacuate disabled people from buildings and other premises in the event of an emergency.
Factsheet – Long COVID
Someone experiencing symptoms 12 weeks after initial infection may have long COVID.
Annual conference 2021 – “Disability: What’s New, What’s Next”
Business Disability Forum’s 2021 Annual conference discussed the topic of “Disability: What’s New, What’s Next” and was sponsored by HSBC.
Welcoming disabled customers: Introduction
This collection of resources is intended to provide practical guidance to help you to welcome your disabled customers.
Getting started: Quick tips
In this section you will find our quick tips for delivering inclusive and accessible customer service, communicating effectively, and understanding the needs of customers with different disabilities and conditions.
Delivering inclusive and accessible customer service
In this resource we will help you to consider how you can make your customer service accessible and inclusive, whilst still ensuring the same standard of service.
Communicating effectively
In this resource we look at the ways in which you can adapt your own communication style to meet the needs of a particular customer.
Customers who are blind or who have sight loss
How to help customers who are blind or who have sight loss.
Customers who are deaf or have hearing loss
How to help customers who are deaf or have hearing loss.
Customers with conditions affecting speech
How to help customers with conditions affecting speech.