Managing difficult conversations

A selection of cartoon characters with speech bubbles
Download a free sample of this publication
Line manager guide

Managing difficult conversations is part of our portfolio of Business Disability Forum Line manager guides. Tools providing information and confidence for your Line managers and supervisors to create an environment where their reports can be wholly productive and mindful of wellbeing.

This guide provides up to date guidance for line managers on how to carry out tough conversations with staff. With 1 in 4 people in the UK having mental health needs at some point in their lives, line managers need to be equipped with the skills and knowledge to deal with anger, distress and mental health conditions in the workplace.

The guide will help line managers to:

  • know when the time has come to act;
  • get the basics right, no matter what triggered the conversation;
  • improve their listening skills and feedback skills;
  • establish a rapport during a conversation; and
  • handle tough conversations.

Prices and ordering

All of our guidance can be purchased in hard copy or licensed for your company intranet and can also be customised with your corporate branding.

For pricing or to place an order please contact our relationship management team by emailing or calling 020 7403 3020.

Download a free sample of this publication