Business Disability Forum’s Welcoming Disabled Customers guide, sponsored by Merlin Entertainments, has been updated for 2019. This guide considers the needs and preferences of customers and clients with different disabilities and how you can meet them through the customer service you deliver.

The briefings, toolkits and line manager guides below cover every aspect of bringing organisations and disabled people together from recruitment and retention to reasonable adjustments and Disabled Employee Networks. They provide practical advice to help organisations recruit and retain disabled people and serve disabled customers. 

More than eight million copies of our publications are in circulation, used by forward-thinking organisations across the private and public sectors.

Line manager guide: Mental health at work

'Sponsored by EY' This guide is about mental health and so it will challenge you first to look at your own attitudes and assumptions about people who have mental ill-health. It will also help you to ...

Line manager guide: Performance management

'Sponsored by EY' This guide makes it easier for you to recognise and realise the potential of disabled people who work for you. It will help you to: Set targets, goals and objectives and decide w...

Line manager guide: Making adjustments

'Sponsored by EY' This guide helps you to understand when a change or 'reasonable adjustments' is required to help a colleague who may have a disability or long-term condition to work to the bes...
Cover of Dyslexia briefing paper


  Available as a complete set of 21 guides, Business Disability Forum’s highly popular and informative Briefings are being updated to reflect the latest development in best practice. Fo...
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