Business Disability Forum’s Welcoming Disabled Customers guide, sponsored by Merlin Entertainments, has been updated for 2019. This guide considers the needs and preferences of customers and clients with different disabilities and how you can meet them through the customer service you deliver.

The briefings, toolkits and line manager guides below cover every aspect of bringing organisations and disabled people together from recruitment and retention to reasonable adjustments and Disabled Employee Networks. They provide practical advice to help organisations recruit and retain disabled people and serve disabled customers. 

More than eight million copies of our publications are in circulation, used by forward-thinking organisations across the private and public sectors.

Cover of Dyslexia briefing paper


  Available as a complete set of 21 guides, Business Disability Forum’s highly popular and informative Briefings are being updated to reflect the latest development in best practice. Fo...

Disability communication guide

Sponsored by Barclays Comprehensive quick reference guide. Gives guidance on language and etiquette. Advises on specific impairments and preferred modes of assistance. Practical advice on how ...
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