Publications

Business Disability Forum’s Welcoming Disabled Customers guide, sponsored by Merlin Entertainments, has been updated for 2019. This guide considers the needs and preferences of customers and clients with different disabilities and how you can meet them through the customer service you deliver.

The briefings, toolkits and line manager guides below cover every aspect of bringing organisations and disabled people together from recruitment and retention to reasonable adjustments and Disabled Employee Networks. They provide practical advice to help organisations recruit and retain disabled people and serve disabled customers.

More than eight million copies of our publications are in circulation, used by forward-thinking organisations across the private and public sectors.

Welcoming Disabled Customers

This guide is for: Customer and client facing colleagues. Customer service teams. Colleagues with responsibility for developing and delivering new products and services. Colleagues w...

Line manager guide: Non-visible disabilities

'Sponsored by EY' This guide makes it easier for you to enable people who work for you, who have disabilities or long-term conditions that are not obvious, to reach their full potential by making adj...

Line manager guide: Attendance management and disability

'Sponsored by EY' This guide makes it easier for you to manage attendance of an employee who may have a disability or long-term condition by helping you: Spot the signs that someone might have a d...

Line manager guide: Mental health at work

'Sponsored by EY' This guide is about mental health and so it will challenge you first to look at your own attitudes and assumptions about people who have mental ill-health. It will also help you to ...

Line manager guide: Performance management

'Sponsored by EY' This guide makes it easier for you to recognise and realise the potential of disabled people who work for you. It will help you to: Set targets, goals and objectives and decide w...

Line manager guide: Making adjustments

'Sponsored by EY' This guide helps you to understand when a change or 'reasonable adjustments' is required to help a colleague who may have a disability or long-term condition to work to the bes...