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Opinion piece

Opinion piece: assist-Mi can help you offer exemplary customer service to your disabled customers

This image is a visual example of how the assist-Mi app works

It can be very frustrating when traveling or attending a meeting and your requested support is delayed or just not in place. This could be a thing of the past though, as assist-Mi have launched a new app/interface that has been described as the ‘ultimate concierge service’. Offering disabled people the ability to request assistance directly on their smartphone alerting the service provider in real-time.

The app has built-in GPS, which means organisations would know the exact arrival time of their customers. Making this not only a perfect reasonable adjustment that complies with the Equality Act 2010, but also a service that can be rolled out to all, giving an enhanced customer service experience.

“assist-Mi is the first app of its kind to hit the market. Free to disabled people it can be stand-alone or integrated into service provider’s own apps to give the user the reassurance that seamless, low-key assistance will be available to suit their profiled requirements, which means you enter your needs once.” Neil Herron, Strategy Director, assist-Mi.

For information about getting assist-Mi for your organisation, please contact assist-Mi today:

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