Press release: KPMG sponsors Business Disability Forum’s new guidance ‘Managing difficult conversations’

13 October 2014

London, UK – KPMG are sponsoring  and launching Business Disability Forum’s (BDF) new publication ‘Managing difficult conversations’ at their Canary Wharf office on 13 October.  

The publication provides up to date guidance to line managers about how to have those tough conversations with staff. This includes advice about dealing with anger and distress, knowing what to say if an employee may have a mental health condition or another disability and managing conversations that could lead to disciplinary measures.  This couldn’t be more timely, for example, 1 in 4 people in UK have mental health needs at different times and the costs of staff turnover are estimated at £4.13 billion in the UK every year1.

Stephen Frost, Head of Diversity and Inclusion at KPMG said:

“At KPMG we believe in building diverse teams to succeed in the ever changing world of work. We have made progress in attracting and nurturing disabled talent by providing development programmes and establishing a disability network, called Workability. It’s a great start, but more work is needed to create an inclusive workplace; that’s why our leadership is committed to improving our disability inclusion.

“Diversity and inclusion is everyone’s responsibility at KPMG and we appreciate that this sometimes means having difficult conversations. Difficult conversations should not be avoided and that is why we are proud to sponsor this guide.  We believe it will help our employees have those conversations, better.”

BDF’s bestselling catalogue of guides already have over 450,000 professional license holders and are considered a valuable resource for over 500 organisations across the public and private sectors.

David Goodchild, Director of Membership & Business Development, Business Disability Forum said:

“KPMG have really demonstrated the journey they have been on to become a disability-smart organisation. They recently won the best business to business provider disability-smart award and achieved silver standard on the Disability Standard. Sponsoring ‘Managing difficult conversations’ highlights their dedication to understanding disability as it affects business.”




Notes to editors

  1. Reference: ‘How much does staff turnover really cost you?’, John Sylvester, 2014,

  2. BDF Members and Partners, courtesy of KPMG this guide is available for free to every manager in your organisation. Please visit the Disability Standard website Member resources section to download your copy now:

  3. Read about the launch event for the Managing difficult conversations guide on the BDF blog:
  4. Business Disability Forum represents some 400 organisations that employ 20% of the UK workforce. Smart organisations work with Business Disability Forum to improve their business performance. We have more than twenty years’ experience of equipping people with the expertise to create confident organisations by improving the understanding of disability in business, removing barriers and making adjustments for individuals. Here is a short video about the forum:

  5. To find out more about BDF’s growing catalogue of guidance, which is available in HTML and hardcopy please visit: or contact

  6. About KPMG: KPMG LLP, a UK limited liability partnership, is a subsidiary of KPMG Europe LLP and operates from 22 offices across the UK with approximately 11,500 partners and staff.  The UK firm recorded a turnover of £1.8 billion in the year ended September 2013. KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. It operates in 155 countries and has 155,000 professionals working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity.  Each KPMG firm is a legally distinct and separate entity and describes itself as such.

    For more information on the work KPMG are doing around disability, please visit their website:

  7. KPMG Media enquiries: Nahidur Rahman, KPMG Press Office 020 7694 8812 (t), 0788191 6975 (m) or KPMG Press Office: 020 7694 8773.

  8. For further comment, please contact Ashley Teaupa, Business Disability Forum Communications and Marketing Manager