National Express strengthens commitment to inclusive and accessible travel

11 July 2019

The UK’s largest coach operator, National Express, is strengthening its commitment to create an accessible service inclusive of all customers and their needs by becoming an official Member of Business Disability Forum, the leading not-for-profit, business and disability organisation.

The announcement comes days ahead of Disability Awareness Day (14 July). The annual event promotes the achievements of disabled people in work and in life.

Chris Hardy, managing director of National Express UK Coach, commented:

“We're really pleased to be joining Business Disability Forum and we're looking forward to working together to improve access to our national coach network. We are committed to providing inclusive and accessible transport for all and a key part of this is understanding and overcoming barriers to travel for disabled people.”

Business Disability Forum is calling for all public transport to be made more inclusive as part of its Going Places campaign. The campaign aims to breakdown the barriers disabled people face in accessing employment and society, more widely. It is also currently conducting a survey, Getting There: How accessible is transport in 2019?,

asking people with disabilities and long-term conditions to share their experiences of using public transport. The findings from the research are due to be published later this month.

Diane Lightfoot, CEO, Business Disability Forum, said:

"Transport plays a vital role in our society, and has a large impact on people's day-to-day lives. It supports us in getting to work, connecting with friends, family and accessing wider services. National Express understands the importance of its role in creating a more inclusive society and we are proud the organisation is joining Business Disability Forum as part of its accessibility and inclusion journey. We look forward to providing support in becoming a more inclusive business and creating a more accessible service."

To share your experiences of using public transport with Business Disability Forum, go to


For further information and to set up interviews, please contact

Business Disability Forum: or call 07980616108.

National Express:

Aman Garcha - 07768 035512 /

Paula Mitchell - 07825 976593 /

Notes to editors

1. Business Disability Forum is a leading non-profit membership organisation which exists to transform the life chances of disabled people. With over 25 years’ experience, it brings together business leaders, disabled people, and Government to understand what needs to change to improve the life opportunities and experiences of disabled people in employment, economic growth, and society more widely. Business Disability Forum provides practical, evidence-based, strategic solutions for businesses to recruit, retain, and provide inclusive products and services to disabled people.

2. National Express is the UK’s largest operator of scheduled coach services. They run over 1,800 services to more than 750 cities and towns every day. In 2018, they provided journeys to over 20 million passengers.