British Airways launches a dedicated customer care team for travellers who require additional assistance

18 September 2019

In the latest phase of its £6.5bn investment for customers, British Airways has launched a dedicated customer care team for travellers who require additional assistance to ensure every journey they take with the airline is as straightforward and stress-free as possible.

The hand-picked team of customer service professionals received specialist training* to enable them to answer any questions customers have when they get in touch via phone or email and will help them understand what to expect during their journey.

British Airways

Carolina Martinoli, British Airways’ Director of Brand and Customer Experience said: “I am really excited about the possibilities the new team will open up for the 50,000 customers requiring additional assistance who travel with us each month. Every member of the team is incredibly passionate about helping our customers and enabling them to relax and enjoy British Airways’ unique service.”

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