Welcoming disabled customers guide
Disabled people want to access the same products, facilities, and services, as everyone else, and have a right to do so under the law.
In this guide, we will look at the role that you can play in making sure this happens. It considers the needs and preferences of customers and clients with different disabilities and how you can meet them through the customer service you deliver.
Often you may not know if a customer has a disability or the specific disability they have. Therefore, whilst we hope this guide will help you to better recognise and understand the particular needs of people with different disabilities, it is important to remember that you should never make assumptions about the absence or existence of disability. Offering support to all customers, will ensure you provide good customer service to everyone.