Last reviewed: 18 May 2022

Welcoming disabled customers

Everyday activities like shopping can present challenges for some customers. This guidance outlines some of the ways in which you can make sure your store is inclusive for all customers. Download the guide in the sidebar of this page to find out more.

There are many small actions you can take to make your stores more accessible for everyone.

For example, clear, easy to read signs benefit every customer. A doorway or ramp that makes it easy for some elderly customers will also be useful for a parent with a pram or buggy.

Try to ensure that customers can access your services in the same way or as close as possible to the same way as customers who may need a little extra help. If you are unable to provide a customer with exactly the same service, be prepared to offer them a reasonable alternative. This may mean providing the service by a different method.

Making adjustments in your store can benefit your customers and colleagues, ensuring that your store is accessible to everyone now and in the future.

This guide was created by the Association of Convenience Stores in consultation with Business Disability Forum.

If you require this resource in a different format, contact enquiries@businessdisabilityforum.org.uk.