This is a guest resource provided by Dr Nancy Doyle of Genius Within
How to use
When commissioning services for commissioning neurodiversity services, check the different offerings against this checklist.
Level one is the most basic level a provider should meet, however if a provider is meeting the higher levels listed here then they are likely to provide a higher quality service.
It could help to tick off against this list when looking, to be sure a provider is meeting your requirements, and to be able to check providers’ offerings against each other.
Staff training and professional status
- Process for selection, supervision and ongoing learning.
- PATOSS (Professional Association of Teachers Of Students with Specific learning difficulties) registered, level five or above qualification in coaching, training, HR, psychology or equivalent, coaching supervision registration, BATA (British Assistive Technology Association) registered.
- HCPC (Health and Care Professions Council) registered or other relevant professional qualification at level seven or above.
- Professional references.
- Before/ after comparison studies/ surveys.
- Comparison study with a control group.
- Peer reviewed, published work.
Regulation – professional memberships with complaint procedure
- Clear organisational policy which you can follow if you have a complaint.
- Staff are all professionally accredited and you can raise concern about an individual.
- Organisation has achieve third party recognition, e.g. Disability Confident.
- Formal, externally verified quality assurance process, e.g. ISO 9001.
Regulation – security and data control
- Internal process for managing employee information and handling confidential, medical grade data.
- Registration with Information Commissioner’s Office (ICO)-named data protection officer.
- External verification of information security, e.g. Cyber Essentials, ISO 27001, professional penetration testing.
Due diligence and governance
Items to check
- Companies House register, especially looking for clear registration of directors and company legal status.
- Insurance appropriate to managing advice and guidance that could lead to employment tribunal (check coverage limits).
- VAT, financial security and all the usual checks. Is the business size appropriate to the value of the contract you are offering? Will they be able to deliver the full length of the contract?
 When looking at levels three to five, beware sample sizes. Any number greater than 150 is reliable, 50-100 is reasonable, and less than 50 is anecdotal. Also check representativeness and beware any materials where these things are not stated.
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