[{"id":23659,"date":"2026-06-02T10:44:57","date_gmt":"2026-06-02T09:44:57","guid":{"rendered":"https:\/\/businessdisabilityforum.org.uk\/?p=23659"},"modified":"2026-06-02T10:50:06","modified_gmt":"2026-06-02T09:50:06","slug":"how-small-businesses-are-driving-real-change-in-disability-inclusion","status":"publish","type":"post","link":"https:\/\/businessdisabilityforum.org.uk\/how-small-businesses-are-driving-real-change-in-disability-inclusion\/","title":{"rendered":"How small businesses are driving real change in disability inclusion"},"content":{"rendered":"\n<p><strong>Lessons from the Disability Smart Impact Awards 2026<\/strong><\/p>\n\n\n\n<p>Organisations can find it difficult to turn DEI commitments into meaningful and impactful change. But if you want to see what real progress looks like, sometimes it pays to look at what small businesses are doing in this space, rather than concentrating only on the large multi-nationals.<\/p>\n\n\n\n<p>Business Disability Forum\u2019s Disability Smart Impact Awards 2026 highlight a clear and important lesson: smaller organisations have a vital role to play in delivering some of the most practical, impactful and scalable approaches to disability inclusion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Action matters more than scale<\/h2>\n\n\n\n<p>Small businesses are leading by example by demonstrating that inclusion should be practical, that change can be incremental but still transformational and that impact comes from embedding inclusion right from the start, rather than including it as an add-on.<\/p>\n\n\n\n<p>Across this year\u2019s winners and finalists, a clear pattern has emerged. Smaller businesses aren\u2019t waiting for perfect strategies, large budgets or global alignment Instead, they can sometimes be more agile than larger organisations simply because of their size. This means they can respond to opportunities, technological needs and gaps in the market quicker \u2013 playing to their strengths.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Redesigning services around real human need<\/h2>\n\n\n\n<p>You only have to look at the work being done by the small business winner of the Inclusive Customer Experience category, <a href=\"https:\/\/businessdisabilityforum.org.uk\/awards\/disability-smart-impact-awards-2026\/award-winners\/customer-experience-award-small-organisation-accessible-housing-scotland\/\">Accessible Housing Scotland (AHS)<\/a>, to realise the impact being felt by disabled people and their families during the stressful process of navigating the housing market.<\/p>\n\n\n\n<p>The organisation works with clients across Scotland who have a wide range of needs. Rather than treating housing as a transactional process, AHS centres its approach on how people actually live. By understanding changing needs, they help disabled clients avoid unsuitable properties, reduce stress and make more sustainable choices.<\/p>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id23659_4f569d-69{margin-bottom:var(--global-kb-spacing-lg, 3rem);}.kb-row-layout-id23659_4f569d-69 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id23659_4f569d-69 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id23659_4f569d-69 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id23659_4f569d-69 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id23659_4f569d-69 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id23659_4f569d-69 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id23659_4f569d-69 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column23659_1cb6ae-1a > .kt-inside-inner-col,.kadence-column23659_1cb6ae-1a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column23659_1cb6ae-1a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column23659_1cb6ae-1a > .kt-inside-inner-col{flex-direction:column;}.kadence-column23659_1cb6ae-1a > 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.kt-testimonial-item-0 .kt-svg-testimonial-icon{font-size:50px;}.kt-blocks-testimonials-wrap23659_954810-3c .kt-testimonial-rating-wrap .kb-svg-icon-wrap{color:#ffd700;font-size:16px;}.kt-blocks-testimonials-wrap23659_954810-3c .kt-testimonial-grid-wrap{gap:var(--global-kb-gap-md, 2rem);}.kt-blocks-testimonials-wrap23659_954810-3c .kt-testimonial-item-wrap{padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}.kt-blocks-testimonials-wrap23659_954810-3c .kt-testimonial-occupation{font-size:mdpx;font-weight:bold;}.kt-blocks-testimonials-wrap23659_954810-3c .kt-testimonial-item-wrap{max-width:1080px;}.kt-blocks-testimonials-wrap23659_954810-3c .kt-svg-testimonial-global-icon svg{display:inline-block;vertical-align:middle;}@media all and (max-width: 1024px){.kt-blocks-testimonials-wrap23659_954810-3c .kt-svg-testimonial-global-icon{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.kt-blocks-testimonials-wrap23659_954810-3c .kt-svg-testimonial-global-icon{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.kt-blocks-testimonials-wrap23659_954810-3c{padding-top:px;padding-bottom:px;margin-top:px;margin-bottom:px;}}<\/style><div class=\"kt-blocks-testimonials-wrap23659_954810-3c kt-testimonial-halign-center kt-testimonial-style-basic kt-testimonials-media-off kt-testimonials-icon-on kt-testimonial-columns-1 kt-t-xxl-col-1 kt-t-xl-col-1 kt-t-lg-col-1 kt-t-md-col-1 kt-t-sm-col-1 kt-t-xs-col-1 wp-block-kadence-testimonials\"><ul class=\"kt-blocks-testimonials-inner-wrap kt-testimonial-grid-wrap\">\n<li class=\"kt-testimonial-grid-item\"><div class=\"kt-testimonial-item-wrap kt-testimonial-item-23659_d36921-5e wp-block-kadence-testimonial\"><div class=\"kt-testimonial-text-wrap\"><div class=\"kt-svg-testimonial-global-icon-wrap\"><div class='kt-svg-testimonial-global-icon kt-svg-testimonial-global-icon-icon-fas_quote-left'><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M464 256h-80v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8c-88.4 0-160 71.6-160 160v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48zm-288 0H96v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8C71.6 32 0 103.6 0 192v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48z\"\/><\/svg><\/div><\/div><div class=\"kt-testimonial-title-wrap\"><h2 class=\"kt-testimonial-title\">This award reflects the real-life impact our work has on the people and families we support every day<\/h2><\/div><\/div><div class=\"kt-testimonial-meta-wrap\"><div class=\"kt-testimonial-meta-name-wrap\"><div class=\"kt-testimonial-name-wrap\"><div class=\"kt-testimonial-name\">Michael Connolly<\/div><\/div><div class=\"kt-testimonial-occupation-wrap\"><div class=\"kt-testimonial-occupation\">Director, Accessible Housing Scotland<\/div><\/div><\/div><\/div><\/div><\/li>\n<\/ul><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p>The same principle can be seen from the <a href=\"https:\/\/festival.org\/gdif\/\" target=\"_blank\" rel=\"noopener\">Greenwich+Docklands International Festival (GDIF)<\/a>, the UK\u2019s leading outdoor arts festival. They were a finalist recognised for embedding access into large-scale cultural experiences, as were <a href=\"https:\/\/www.thrivetogethergroup.co.uk\/about-us\/\" target=\"_blank\" rel=\"noopener\">Thrive Together Support<\/a>, which was created to address a critical gap in post-school provision for adults with learning disabilities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Embedding inclusion into everyday decisions<\/h2>\n\n\n\n<p>Small businesses are turning intention into action \u2013 quickly. One of the biggest barriers to disability inclusion is the gap between commitment and delivery, but many SMEs are able to introduce simple but effective processes by embedding inclusion into day-to-day decision-making.<\/p>\n\n\n\n<p>The winner of the Technology Award for small organisations was <a href=\"https:\/\/businessdisabilityforum.org.uk\/awards\/disability-smart-impact-awards-2026\/award-winners\/technology-award-small-organisation-diverse-made-media\/\">Diverse Made Media<\/a>, the designer of CAERUS, the world\u2019s first wheelchair camera system. This innovation has helped to remove a historic barrier in film and television by empowering disabled creatives to step behind the camera as independent operators for the first time.<\/p>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id23659_5ffe83-e1{margin-bottom:var(--global-kb-spacing-lg, 3rem);}.kb-row-layout-id23659_5ffe83-e1 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id23659_5ffe83-e1 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id23659_5ffe83-e1 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id23659_5ffe83-e1 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id23659_5ffe83-e1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id23659_5ffe83-e1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id23659_5ffe83-e1 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column23659_ae6946-1a > .kt-inside-inner-col,.kadence-column23659_ae6946-1a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column23659_ae6946-1a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column23659_ae6946-1a > 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#3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.kt-blocks-testimonials-wrap23659_211a27-76 .kt-svg-testimonial-global-icon{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.kt-blocks-testimonials-wrap23659_211a27-76{padding-top:px;padding-bottom:px;margin-top:px;margin-bottom:px;}}<\/style><div class=\"kt-blocks-testimonials-wrap23659_211a27-76 kt-testimonial-halign-center kt-testimonial-style-basic kt-testimonials-media-off kt-testimonials-icon-on kt-testimonial-columns-1 kt-t-xxl-col-1 kt-t-xl-col-1 kt-t-lg-col-1 kt-t-md-col-1 kt-t-sm-col-1 kt-t-xs-col-1 wp-block-kadence-testimonials\"><ul class=\"kt-blocks-testimonials-inner-wrap kt-testimonial-grid-wrap\">\n<li class=\"kt-testimonial-grid-item\"><div class=\"kt-testimonial-item-wrap kt-testimonial-item-23659_8c5aa7-5d wp-block-kadence-testimonial\"><div class=\"kt-testimonial-text-wrap\"><div class=\"kt-svg-testimonial-global-icon-wrap\"><div class='kt-svg-testimonial-global-icon kt-svg-testimonial-global-icon-icon-fas_quote-left'><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M464 256h-80v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8c-88.4 0-160 71.6-160 160v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48zm-288 0H96v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8C71.6 32 0 103.6 0 192v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48z\"\/><\/svg><\/div><\/div><div class=\"kt-testimonial-title-wrap\"><h2 class=\"kt-testimonial-title\">This award is a huge signal to our industry that this technology is something that needs to be recognised<\/h2><\/div><\/div><div class=\"kt-testimonial-meta-wrap\"><div class=\"kt-testimonial-meta-name-wrap\"><div class=\"kt-testimonial-name-wrap\"><div class=\"kt-testimonial-name\">Chris Lynch<\/div><\/div><div class=\"kt-testimonial-occupation-wrap\"><div class=\"kt-testimonial-occupation\">Founder, Diverse Made Media<\/div><\/div><\/div><\/div><\/div><\/li>\n<\/ul><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p>The most immediate impact here is opportunity. It transforms camera operation \u2014 a role previously inaccessible to wheelchair users \u2014 into a realistic, paid and sustainable career path. This directly affects economic independence, professional progression, and long-term employability within the film and television industry.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.bataonline.org\/sensepilot-1\" target=\"_blank\" rel=\"noopener\">SensePilot<\/a> and <a href=\"https:\/\/mobilitymojo.com\" target=\"_blank\" rel=\"noopener\">Mobility Mojo<\/a> were finalists in this category, and both show that accessibility isn\u2019t just about compliance \u2013 it\u2019s about dignity, independence and belonging.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What real change looks like<\/h2>\n\n\n\n<p>Where smaller businesses particularly stand out is in how they integrate inclusion into culture.<\/p>\n\n\n\n<p>The aptly named <a href=\"https:\/\/businessdisabilityforum.org.uk\/awards\/disability-smart-impact-awards-2026\/award-winners\/workplace-experience-award-small-organisation-happy-smiles-training-c-i-c\/\">Happy Smiles CIC<\/a>, the winner of the Workplace Experience Award (small organisation) is the perfect example of how to embed inclusion into culture rather than isolating it \u2013 and having fun doing so. Disability inclusion should be owned by leaders across the business, and integrated into values, behaviours and everyday practices. With fewer than 10 employed staff and over 60 paid trainers, Happy Smiles uses their passion and agility to create a workplace rooted in trust, flexibility and lived experience, challenging traditional models that often harm disabled people\u2019s physical and mental wellbeing.<\/p>\n\n\n\n<p>This approach is echoed by finalists <a href=\"https:\/\/www.evtec-group.com\/\" target=\"_blank\" rel=\"noopener\">Evtec<\/a> and <a href=\"https:\/\/tiltingthelens.com\/\" target=\"_blank\" rel=\"noopener\">Tilting the Lens<\/a>. Evtec rebuilt its business model to create a workplace that is inclusive by design, rethinking everything from recruitment to development, while Tilting the Lens centres lived experience, co-creating solutions with disabled people and embedding their insight directly into leadership decisions.<\/p>\n\n\n\n<p>These businesses are helping shift the narrative from inclusion as a responsibility to inclusion as a driver of performance and innovation, turning a personal barrier into a business opportunity. Our finalists and winners are showing what is possible. They are not just participants in the inclusion agenda but are playing a huge role in shaping its future.<\/p>\n\n\n\n<p>Learn more about this year\u2019s small business finalists from the full list of this year\u2019s <a href=\"https:\/\/businessdisabilityforum.org.uk\/awards\/disability-smart-impact-awards-2026\/award-winners\/\">finalists and winners<\/a>. Alternatively, our <a href=\"https:\/\/businessdisabilityforum.org.uk\/knowledge-hub\/\">Knowledge Hub<\/a> offers practical advice for smaller businesses, including <a href=\"https:\/\/businessdisabilityforum.org.uk\/resource\/how-to-make-your-website-more-accessible\/\">How to make your website more accessible<\/a> and <a href=\"https:\/\/businessdisabilityforum.org.uk\/resource\/how-to-welcome-disabled-visitors\/\">How to welcome disabled visitors<\/a>.<\/p>\n<div data-object_id=\"23659\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23659\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23659\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23659\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>What can larger organisations learn from small businesses when it comes to disability inclusion? Business Disability Forum\u2019s Disability Smart Impact Awards 2026 finalists and winners show how practical action, innovation and inclusive cultures are driving meaningful change for disabled people.<\/p>\n<div data-object_id=\"23659\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23659\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23659\" class=\"cbxwpbkmarkguestwrap\" 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businesses","slug":"small-businesses","term_group":0,"term_taxonomy_id":814,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/users\/23710"}],"replies":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/comments?post=23659"}],"version-history":[{"count":0,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23659\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media\/23262"}],"wp:attachment":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media?parent=23659"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/categories?post=23659"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/tags?post=23659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":23634,"date":"2026-05-29T09:07:13","date_gmt":"2026-05-29T08:07:13","guid":{"rendered":"https:\/\/businessdisabilityforum.org.uk\/?p=23634"},"modified":"2026-06-01T10:57:47","modified_gmt":"2026-06-01T09:57:47","slug":"milburn-review-young-people-disability-employment","status":"publish","type":"post","link":"https:\/\/businessdisabilityforum.org.uk\/milburn-review-young-people-disability-employment\/","title":{"rendered":"Milburn Report highlights impact of disability on opportunities for young people \u2013 BDF responds"},"content":{"rendered":"\n<p>Business Disability Forum (BDF) has welcomed the Milburn Review interim report (28 May) and particularly its findings showing the impact of disability and long-term health conditions on young people looking to enter training and work.<\/p>\n\n\n\n<p>Figures in the report show that the number of young people, aged 16 to 24, not in education, employment or training (NEETs) has hit almost one million &#8211; the highest\u202flevel\u202fsince 2020. The report also shows the high instances of disability and long-term conditions, such as mental ill health, amongst this group of young people. Diane Lightfoot, CEO of BDF, said:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cEvery young person should have the opportunity to work if they can and want to. The education, welfare and health care systems have prevented young people &#8211; and particularly young disabled people and young people with long-term conditions &#8211; from being prepared for finding work or training, and from knowing the range of opportunities that may suit them. Equipping young people to work is not only an economic necessity, but it is also a moral imperative that the UK has to our young people. Equally, the jobs must be there for young people to take up.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe are pleased to see this first Milburn Review report move beyond employability issues to consider both the labour market and employer demand as causes of the huge increase in young people not in education, employment or training. Looking into early experiences of young people as \u2018drivers\u2019 and root causes of unemployment is refreshing. Employment policy that recognises people\u2019s early life experiences as key determinants of future job opportunities are vital.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cThe report acknowledges that both lost confidence and lost opportunities are long running and structural issues. We welcome the recognition that young people themselves are not \u2018the problem\u2019 but that there are rising levels of distress, anxiety and ill health in this demographic.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cApprenticeships and Saturday jobs have largely disappeared. Employers in the report say that young people are overwhelmingly not ready for the workplace and aren\u2019t being prepared with the soft skills like communication, collaboration, agility and adaptability they need and this chimes with what we hear from our Members. Those aged 16 \u2013 24 have faced a combination of disruptive conditions: a pandemic during formative life stages, fluctuating education delivery, cost\u202fof\u202fliving pressures, housing insecurity, and an increasingly precarious job market.\u202fFor disabled young people\u202fand those with long-term conditions, these issues have been magnified.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe cannot afford to write off a whole generation of young people and nor should we. Systemic barriers need to be removed, and more tailored support needs to be available to meet the specific needs and experiences of this generation when it comes to accessing training and work.\u201d<\/p>\n<\/blockquote>\n<div data-object_id=\"23634\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23634\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23634\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23634\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Business Disability Forum has responded to the interim Milburn Review, saying that equipping young people for work is a moral imperative as well as an economic necessity. <\/p>\n<div data-object_id=\"23634\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23634\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23634\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23634\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"author":23710,"featured_media":16408,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"10040,10079,10140,10147,10148,10150","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[209],"tags":[769,811,813,812,810],"class_list":["post-23634","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases","tag-disability-employment","tag-employment-and-skills","tag-public-policy","tag-workplace-inclusion","tag-young-people"],"acf":[],"taxonomy_info":{"category":[{"value":209,"label":"Press 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employment","slug":"disability-employment","term_group":0,"term_taxonomy_id":769,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw"},{"term_id":811,"name":"Employment and skills","slug":"employment-and-skills","term_group":0,"term_taxonomy_id":811,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":813,"name":"Public policy","slug":"public-policy","term_group":0,"term_taxonomy_id":813,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":812,"name":"Workplace inclusion","slug":"workplace-inclusion","term_group":0,"term_taxonomy_id":812,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":810,"name":"Young people","slug":"young-people","term_group":0,"term_taxonomy_id":810,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/users\/23710"}],"replies":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/comments?post=23634"}],"version-history":[{"count":0,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23634\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media\/16408"}],"wp:attachment":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media?parent=23634"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/categories?post=23634"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/tags?post=23634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":23604,"date":"2026-05-21T15:04:51","date_gmt":"2026-05-21T14:04:51","guid":{"rendered":"https:\/\/businessdisabilityforum.org.uk\/?p=23604"},"modified":"2026-05-21T17:03:21","modified_gmt":"2026-05-21T16:03:21","slug":"two-week-employer-deadline-on-reasonable-adjustment-request-decisions-bdf-responds","status":"publish","type":"post","link":"https:\/\/businessdisabilityforum.org.uk\/two-week-employer-deadline-on-reasonable-adjustment-request-decisions-bdf-responds\/","title":{"rendered":"Two-week employer deadline on reasonable adjustment request decisions \u2013 BDF responds"},"content":{"rendered":"\n<p>Business Disability has responded to a report published by the Work and Pensions Committee today (21 May) calling for a two-week deadline for employers to respond to reasonable adjustment requests from disabled workers.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Diane Lightfoot, CEO of Business Disability Forum, said:<\/p>\n\n\n\n<p>\u201cThe timely provision of effective workplace adjustments is critical in enabling many disabled people to thrive at work. We support any measures that will help make sure disabled employees get the adjustments they need when they need them. There are many barriers in the adjustment process that need to be addressed to make this happens. Waiting time for an adjustment decision is one barrier, but we also need to address market and supply provision of technology, mobility aids and more.<\/p>\n\n\n\n<p>\u201cWe also support the recommendation that any decline of adjustments should be made in writing. Too often we see that decisions about adjustments that are requested are binary \u2013 a straight yes or no rather than a discussion about what else might be possible to remove the barrier the individual is experiencing if the original request isn\u2019t \u2018reasonable\u2019 or practical for the employer to provide. In line with this, we believe that all new employees in the workplace \u2013 not just those that the employer knows to be disabled &#8211; should have information about what adjustments are available to support them.\u201d<\/p>\n<\/blockquote>\n<div data-object_id=\"23604\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23604\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23604\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23604\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Business Disability Forum has responded to recommendations from the Work and Pensions Committee aimed at improving the workplace adjustment process for disabled employees, including a proposed two-week response deadline for employers and greater transparency around adjustment decisions.<\/p>\n<div data-object_id=\"23604\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23604\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23604\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23604\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"author":23710,"featured_media":23605,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"10040,10079,10140,10147,10148,10150","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[209],"tags":[512,793,557,772,770,600,598,803,382],"class_list":["post-23604","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases","tag-disability-inclusion","tag-disability-smart-2","tag-disabled-employees","tag-employment-policy","tag-inclusive-workplaces","tag-reasonable-adjustments","tag-uk-government","tag-workplace-accessibility","tag-workplace-adjustments"],"acf":[],"taxonomy_info":{"category":[{"value":209,"label":"Press 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releases","category_nicename":"press-releases","category_parent":0}],"tag_info":[{"term_id":512,"name":"Disability Inclusion","slug":"disability-inclusion","term_group":0,"term_taxonomy_id":512,"taxonomy":"post_tag","description":"","parent":0,"count":10,"filter":"raw"},{"term_id":793,"name":"Disability smart","slug":"disability-smart-2","term_group":0,"term_taxonomy_id":793,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw"},{"term_id":557,"name":"disabled employees","slug":"disabled-employees","term_group":0,"term_taxonomy_id":557,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw"},{"term_id":772,"name":"Employment policy","slug":"employment-policy","term_group":0,"term_taxonomy_id":772,"taxonomy":"post_tag","description":"","parent":0,"count":4,"filter":"raw"},{"term_id":770,"name":"Inclusive workplaces","slug":"inclusive-workplaces","term_group":0,"term_taxonomy_id":770,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw"},{"term_id":600,"name":"reasonable adjustments","slug":"reasonable-adjustments","term_group":0,"term_taxonomy_id":600,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw"},{"term_id":598,"name":"UK government","slug":"uk-government","term_group":0,"term_taxonomy_id":598,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw"},{"term_id":803,"name":"Workplace Accessibility","slug":"workplace-accessibility","term_group":0,"term_taxonomy_id":803,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":382,"name":"workplace adjustments","slug":"workplace-adjustments","term_group":0,"term_taxonomy_id":382,"taxonomy":"post_tag","description":"","parent":0,"count":15,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/users\/23710"}],"replies":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/comments?post=23604"}],"version-history":[{"count":0,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23604\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media\/23605"}],"wp:attachment":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media?parent=23604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/categories?post=23604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/tags?post=23604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":22857,"date":"2026-05-21T07:30:00","date_gmt":"2026-05-21T06:30:00","guid":{"rendered":"https:\/\/businessdisabilityforum.org.uk\/?p=22857"},"modified":"2026-05-21T11:27:41","modified_gmt":"2026-05-21T10:27:41","slug":"do-digital-accessibility-metrics-matter-and-what-happens-when-we-dont-have-them","status":"publish","type":"post","link":"https:\/\/businessdisabilityforum.org.uk\/do-digital-accessibility-metrics-matter-and-what-happens-when-we-dont-have-them\/","title":{"rendered":"Do digital accessibility metrics matter \u2014 and what happens when we don\u2019t have them?"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:20% auto\"><figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/businessdisabilityforum.org.uk\/about-us\/meet-our-team\/#lucy-ruck-taskforce-manager\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"768\" height=\"512\" data-src=\"https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/11\/lucy-ruck768x512.jpg\" alt=\"Headshot of Lucy Ruck.\" class=\"wp-image-13347 size-full lazyload\" data-srcset=\"https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/11\/lucy-ruck768x512.jpg 768w, https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/11\/lucy-ruck768x512-300x200.jpg 300w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/512;\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>By <a href=\"https:\/\/www.linkedin.com\/in\/lucy-ruck-amputee\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lucy Ruck<\/a>, Technology Taskforce Lead at Business Disability Forum.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p>That question surfaced again and again on a sunny day in May 2025, when members of the Technology Taskforce gathered at NatWest to share what really mattered to them in digital accessibility. We had so many diverse perspectives in the room, with representatives from PwC, Google, BBC and Government Digital Services to name a few. We covered a vast range of topics, but one theme kept rising to the top: what are we measuring, why should we measure and what should we be measuring next?<\/p>\n\n\n\n<p>Everyone in the room agreed that digital accessibility is critical to business. But showing its value, proving progress, identifying gaps, and making the case for investment is much harder without meaningful data. As Jenny Lay-Flurrie, long-time friend of the Taskforce, often reminds us: \u201cIf you don\u2019t know how accessible it is, it probably isn\u2019t.\u201d In a world where data and AI are increasingly driving business processes and decisions, we need to ensure that digital accessibility data is included.<\/p>\n\n\n\n<p>So, we\u2019ve begun capturing the metrics our organisations already use and exploring what else would help us understand accessibility in a more consistent, actionable way. To simplify and focus we grouped metrics into a framework that reflect the distinct parts of the accessibility journey with 3 pillars emerging: <strong>People, Process, Product<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">People Metrics: tracking employee engagement in digital accessibility<\/h2>\n\n\n\n<p>Measuring employee involvement in related activities \u2013 and the resulting level of knowledge and expertise \u2013 helps foster an inclusive culture focused solely on digital actions and progress, rather than disability disclosure or broader DE&amp;I data. The central focus of people metrics is on behaviours, ongoing learning and the development of a supportive community. These indicators reveal how aware staff members are of best practices and whether the organisation is building the capability and confidence necessary across teams to create accessible digital environments.<\/p>\n\n\n\n<p><strong>Examples of people metrics include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Number of unique visitors accessing the accessibility resource,<\/li>\n\n\n\n<li>Percentage of employees who have completed accessibility training,<\/li>\n\n\n\n<li>Accessibility Champions successfully onboarded,<\/li>\n\n\n\n<li>Participation, engagement, and feedback from workshop attendees.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Process Metrics: Embedding accessibility into organisational practices<\/h2>\n\n\n\n<p>Knowing how integrated accessibility is within an organisation\u2019s operational workflows, governance structures and everyday working practices provides insight into whether accessibility is genuinely embedded into daily operations, extending from the initial design and development phases through to vendor management and testing.<\/p>\n\n\n\n<p>Monitoring process metrics reflects the organisation\u2019s maturity in integrating accessibility early in product planning, embedding it into development pipelines established within governance policies, preventing accessibility-related defects and ensuring suppliers are held accountable for meeting accessibility standards.<\/p>\n\n\n\n<p><strong>Examples of process metrics include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integration of accessibility into design and planning steps,<\/li>\n\n\n\n<li>Implementation of automated testing within development pipelines,<\/li>\n\n\n\n<li>Leakage of accessibility defects into releases,<\/li>\n\n\n\n<li>Maturity of supplier accessibility requirements.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Product Metrics: Evaluating accessibility of digital outputs and user experiences<\/h2>\n\n\n\n<p>Oriented towards evaluating the accessibility of digital outputs and the actual outcomes users experience, product-focused metrics provide a clear indication of how accessible your digital products and services are to users and how they change over time.<\/p>\n\n\n\n<p>This is achieved through various indicators, ranging from established conformance testing and reporting approaches through to leveraging qualitative insights from users themselves. It\u2019s important that these metrics can be applied to a wide range of digital products, including websites, applications, digital content or PDFs, so that activities can be compared across products and teams.<\/p>\n\n\n\n<p><strong>Examples of product metrics include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Frequency and outcomes of accessibility conformance testing,<\/li>\n\n\n\n<li>Tracking and remediation of important accessibility defects,<\/li>\n\n\n\n<li>Maturity of disabled user research and feedback,<\/li>\n\n\n\n<li>Tracking and analysis of customer accessibility-related complaints.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Where next?<\/h2>\n\n\n\n<p>It was clear from the outset that while progress on digital accessibility can be tracked in many different ways within organisations, identifying common themes helps others to improve what activities they measure and how they do it. Our intention is to expand our People, Process, Product framework into a toolkit that organisations can use to understand what metrics others have found useful, gaps in areas they aren\u2019t measuring and how they could adapt them to suit their needs.<\/p>\n\n\n\n<p>To aid this, we are interested in the metrics that you have found genuinely useful or would love to use. We would love to hear from you. What metrics do you rely on to track digital accessibility progress \u2014 and what do you wish you could measure but can&#8217;t yet? Whether you&#8217;re counting automated scan results, tracking training uptake, or experimenting with something entirely different, drop your thoughts in the comments of <a href=\"https:\/\/www.linkedin.com\/pulse\/do-digital-accessibility-metrics-matter-lucy-ruck-hebge\/\" target=\"_blank\" rel=\"noreferrer noopener\">this blog on LinkedIn<\/a>. The more we share what works (and what doesn&#8217;t), the faster we all move forward.<\/p>\n\n\n\n<p>Accessibility does not improve by accident; it improves by measurement. If we don\u2019t measure accessibility, we\u2019re only guessing who we\u2019re excluding.<\/p>\n<div data-object_id=\"22857\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"22857\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"22857\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-22857\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>At a May 2025 session with leaders from PwC, Google, BBC and Government Digital Service, one question stood out: how do we measure digital accessibility effectively? This article introduces a simple framework &#8211; People, Process, Product &#8211; to help organisations track progress and drive meaningful improvement.<\/p>\n<div data-object_id=\"22857\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"22857\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"22857\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-22857\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" 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\/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"author":23710,"featured_media":10919,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"10040,10079,10140,10147,10148,10150","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[692],"tags":[],"class_list":["post-22857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-post"],"acf":[],"taxonomy_info":{"category":[{"value":692,"label":"Blog post"}]},"featured_image_src_large":["https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2021\/06\/RS1525_DSC06712-1024x683.jpg",1024,683,true],"author_info":{"display_name":"Ryan Davies","author_link":"https:\/\/businessdisabilityforum.org.uk\/author\/bdf_ryand\/"},"comment_info":0,"category_info":[{"term_id":692,"name":"Blog post","slug":"blog-post","term_group":0,"term_taxonomy_id":692,"taxonomy":"category","description":"","parent":0,"count":28,"filter":"raw","cat_ID":692,"category_count":28,"category_description":"","cat_name":"Blog post","category_nicename":"blog-post","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/22857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/users\/23710"}],"replies":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/comments?post=22857"}],"version-history":[{"count":0,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/22857\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media\/10919"}],"wp:attachment":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media?parent=22857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/categories?post=22857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/tags?post=22857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":23600,"date":"2026-05-20T14:53:03","date_gmt":"2026-05-20T13:53:03","guid":{"rendered":"https:\/\/businessdisabilityforum.org.uk\/?p=23600"},"modified":"2026-05-21T17:02:48","modified_gmt":"2026-05-21T16:02:48","slug":"fit-note-system-must-be-made-workable-for-employers","status":"publish","type":"post","link":"https:\/\/businessdisabilityforum.org.uk\/fit-note-system-must-be-made-workable-for-employers\/","title":{"rendered":"Fit Note system must be made workable for employers"},"content":{"rendered":"\n<p>Responding to the Government&#8217;s new <a href=\"https:\/\/www.gov.uk\/government\/news\/broken-fit-note-system-to-be-overhauled\" target=\"_blank\" rel=\"noopener\">Fit Note plans announced today<\/a>, Angela Matthews, Director of Public Policy and Research at Business Disability Forum, said:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cThe current Fit Note system is not working for anyone. People using the system find it difficult to access and it places too much responsibility on time-poor GPs who cannot be expected to know someone\u2019s job or the workplace adjustments that they would need.<\/p>\n\n\n\n<p>\u201cEmployers tell us that recommendations about how to support someone coming back to work are either missing from Fit Notes or they are not detailed enough to be of use. This creates addition delays and frustrations for the person looking to return to work and their line manager.<\/p>\n\n\n\n<p>\u201cWe support plans to pilot a more flexible system with multiple routes in for individuals as well as more practical and tailored support for employees and their employers. We are also pleased to see that the Government is planning to consult with employers. This is vital if we want to make sure the new Fit Notes are fit for purpose and the process for delivering them is workable.<\/p>\n\n\n\n<p>\u201cWe are unsure about the practicalities of the three-way conversation between employee, employer and trained professional being proposed. We support this approach, but in our experience, this could be complicated to organise logistically and could make the return-to-work process longer. We will be feeding back on this.<\/p>\n\n\n\n<p>\u201cWhile we hope the reform of Fit Note system will make it easier for people to get back to work more quickly and with the support they need, these changes will have limited impact unless wider workplace inclusion issues are also addressed.<\/p>\n\n\n\n<p>\u201cThe Government must reduce NHS waiting times, for example. Often Fit Notes have to be extended because people are still waiting for a diagnosis or to access the NHS treatment they need in order to be well enough to return to work.<\/p>\n\n\n\n<p>\u201cWe also need the Government to end the current uncertainty around the funding of workplace adjustments through Access to Work, recognising that people may need adjustments to make the return to work possible. The Government announced plans to address the Access to Work backlog earlier in the week, but employers and disabled people are still waiting to hear about additional funding for the scheme itself.\u201d<\/p>\n<\/blockquote>\n<div data-object_id=\"23600\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23600\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23600\" 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cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Business Disability Forum has supported Government plans to reform the Fit Note system, while warning that wider workplace inclusion issues \u2013 including NHS waiting times and uncertainty around Access to Work funding \u2013 must also be addressed to support disabled people returning to work.<\/p>\n<div data-object_id=\"23600\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23600\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23600\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23600\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" 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releases"}],"post_tag":[{"value":549,"label":"Access to Work"},{"value":512,"label":"Disability Inclusion"},{"value":801,"label":"Fit Notes"},{"value":802,"label":"Return to work"},{"value":382,"label":"workplace adjustments"}]},"featured_image_src_large":["https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/07\/RS3430_BDF-Awards-25-246-1024x683.jpg",1024,683,true],"author_info":{"display_name":"Ryan Davies","author_link":"https:\/\/businessdisabilityforum.org.uk\/author\/bdf_ryand\/"},"comment_info":0,"category_info":[{"term_id":209,"name":"Press releases","slug":"press-releases","term_group":0,"term_taxonomy_id":209,"taxonomy":"category","description":"","parent":0,"count":44,"filter":"raw","cat_ID":209,"category_count":44,"category_description":"","cat_name":"Press releases","category_nicename":"press-releases","category_parent":0}],"tag_info":[{"term_id":549,"name":"Access to Work","slug":"access-to-work","term_group":0,"term_taxonomy_id":549,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw"},{"term_id":512,"name":"Disability Inclusion","slug":"disability-inclusion","term_group":0,"term_taxonomy_id":512,"taxonomy":"post_tag","description":"","parent":0,"count":10,"filter":"raw"},{"term_id":801,"name":"Fit Notes","slug":"fit-notes","term_group":0,"term_taxonomy_id":801,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":802,"name":"Return to work","slug":"return-to-work","term_group":0,"term_taxonomy_id":802,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":382,"name":"workplace adjustments","slug":"workplace-adjustments","term_group":0,"term_taxonomy_id":382,"taxonomy":"post_tag","description":"","parent":0,"count":15,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/users\/23710"}],"replies":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/comments?post=23600"}],"version-history":[{"count":0,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23600\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media\/23338"}],"wp:attachment":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media?parent=23600"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/categories?post=23600"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/tags?post=23600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":23584,"date":"2026-05-19T16:37:31","date_gmt":"2026-05-19T15:37:31","guid":{"rendered":"https:\/\/businessdisabilityforum.org.uk\/?p=23584"},"modified":"2026-05-19T16:37:49","modified_gmt":"2026-05-19T15:37:49","slug":"bdf-responds-to-government-plans-to-clear-access-to-work-backlog","status":"publish","type":"post","link":"https:\/\/businessdisabilityforum.org.uk\/bdf-responds-to-government-plans-to-clear-access-to-work-backlog\/","title":{"rendered":"BDF responds to Government plans to clear Access to Work backlog"},"content":{"rendered":"\n<p>Business Disability Forum (BDF) has responded to Government plans to recruit additional staff to clear the Access to Work backlog announced today (19 May).<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Angela Matthews, Director of Public Policy and Research at Business Disability Forum, said:<\/p>\n\n\n\n<p>\u201cThe Access to Work scheme is a labour market inclusion lifeline, helping disabled people to enter and stay in work. For too long, the scheme has lacked the resource it needs to operate efficiently, and this has negatively impacted both disabled people and their employers. Whether waiting for adjustments for an interview or when already in work, timely provision of adjustments is everything.<\/p>\n\n\n\n<p>\u201cLong waiting times for Access to Work has left some disabled people unable to take up job offers. For those in work, it has meant having to change or reduce their roles and has even forced some people to go off sick. Relationships between employee and employer have been made fractious and the skills and contributions that disabled people make to the workplace have been devalued. We are therefore really pleased to see more staff recruited to clear the backlog, but we do also want to see the Treasury invest in the scheme long-term so that this huge backlog does not happen again.\u201d<\/p>\n<\/blockquote>\n<div data-object_id=\"23584\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23584\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23584\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23584\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Business Disability Forum has welcomed Government plans to recruit additional staff to help clear the Access to Work backlog, while calling for long-term investment to prevent future delays to the scheme.<\/p>\n<div data-object_id=\"23584\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23584\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23584\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23584\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"author":23710,"featured_media":23342,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"10040,10079,10140,10147,10148,10150","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[209],"tags":[],"class_list":["post-23584","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"acf":[],"taxonomy_info":{"category":[{"value":209,"label":"Press releases"}]},"featured_image_src_large":["https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/07\/RS93_Colleagues-signing-paperwork-1024x683.jpg",1024,683,true],"author_info":{"display_name":"Ryan Davies","author_link":"https:\/\/businessdisabilityforum.org.uk\/author\/bdf_ryand\/"},"comment_info":0,"category_info":[{"term_id":209,"name":"Press releases","slug":"press-releases","term_group":0,"term_taxonomy_id":209,"taxonomy":"category","description":"","parent":0,"count":44,"filter":"raw","cat_ID":209,"category_count":44,"category_description":"","cat_name":"Press releases","category_nicename":"press-releases","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/users\/23710"}],"replies":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/comments?post=23584"}],"version-history":[{"count":0,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23584\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media\/23342"}],"wp:attachment":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media?parent=23584"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/categories?post=23584"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/tags?post=23584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":23306,"date":"2026-05-01T14:20:41","date_gmt":"2026-05-01T13:20:41","guid":{"rendered":"https:\/\/businessdisabilityforum.org.uk\/?p=23306"},"modified":"2026-05-01T14:54:34","modified_gmt":"2026-05-01T13:54:34","slug":"disability-smart-impact-awards-2026-celebrating-the-people-who-are-making-a-real-difference","status":"publish","type":"post","link":"https:\/\/businessdisabilityforum.org.uk\/disability-smart-impact-awards-2026-celebrating-the-people-who-are-making-a-real-difference\/","title":{"rendered":"Disability Smart Impact Awards 2026\u00a0\u2013 Celebrating the people who are making a real difference"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:33% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"768\" height=\"512\" data-src=\"https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/11\/sarah-bartlett768x512.jpg\" alt=\"Headshot of Sarah Bartlett.\" class=\"wp-image-13355 size-full lazyload\" data-srcset=\"https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/11\/sarah-bartlett768x512.jpg 768w, https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/11\/sarah-bartlett768x512-300x200.jpg 300w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/512;\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>By\u00a0<\/strong><a href=\"https:\/\/businessdisabilityforum.org.uk\/about-us\/meet-our-team\/#sarah-bartlett-head-of-media-and-communications\"><strong>Sarah Bartlett<\/strong><\/a><strong>,\u00a0Head of Media Relations and Communications\u00a0at Business Disability Forum.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p>Emotional,&nbsp;joyful&nbsp;and proud. Three words, which sum up well the&nbsp;feelings&nbsp;of those&nbsp;in the room at this&nbsp;year\u2019s Disability Smart Impact Awards&nbsp;ceremony, which took place on Wednesday&nbsp;(29 April)&nbsp;at&nbsp;<a href=\"https:\/\/www.hsbc.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HSBC\u2019s<\/a> Global Headquarters in Canary Wharf<\/p>\n\n\n\n<p>Having&nbsp;been involved in&nbsp;a number of&nbsp;award ceremonies over the years,&nbsp;it&nbsp;can be&nbsp;easy to&nbsp;see&nbsp;them&nbsp;as&nbsp;just&nbsp;part of&nbsp;BDF\u2019s \u2018business as usual\u2019&nbsp;and what we do as an organisation.&nbsp;But the stories that come out&nbsp;of&nbsp;the&nbsp;award&nbsp;ceremony&nbsp;each year,&nbsp;including this year\u2019s,&nbsp;are far from&nbsp;just&nbsp;ordinary.&nbsp;<\/p>\n\n\n\n<p>The awards were an opportunity to hear&nbsp;about the amazing work being carried&nbsp;out&nbsp;by&nbsp;41&nbsp;individuals,&nbsp;teams&nbsp;and businesses small and large,&nbsp;from the UK and across the globe,&nbsp;to improve opportunities for disabled people in the workplace and the customer space.&nbsp;The projects&nbsp;ranged in size and budget,&nbsp;but all&nbsp;had&nbsp;several things in common.&nbsp;<\/p>\n\n\n\n<p>Firstly,\u00a0a personal commitment\u00a0from\u00a0the finalists and winners\u00a0to make things\u00a0better\u00a0and\u00a0to\u00a0not accept\u00a0barriers.\u00a0As\u00a0Chris Lynch\u00a0from\u00a0Diverse Made Media,\u00a0the\u00a0<a href=\"\/awards\/disability-smart-impact-awards-2026\/award-winners\/technology-award-small-organisation-diverse-made-media\/\">winner of\u00a0the Disability Smart Impact Award for Technology\u00a0(small organisation)<\/a>, commented, \u201cthe barriers that we live with everyday often show us what needs to change.\u201d\u00a0Chris\u00a0has used the barriers he experienced to create\u00a0the world\u2019s first wheelchair camera system\u00a0so\u00a0disabled creatives can\u00a0independently\u00a0operate\u00a0the camera as filmmakers and broadcasters.\u00a0Sensory Shine, the\u00a0<a href=\"\/awards\/disability-smart-impact-awards-2026\/award-winners\/product-design-award-sensory-shine\/\">winners of\u00a0the Product Design Award<\/a>, told a similar story of\u00a0creating accessible oral care\u00a0products that have been\u00a0developed\u00a0from their own\u00a0personal experiences\u00a0of tackling\u00a0everyday barriers\u00a0around teeth brushing.\u00a0\u00a0<\/p>\n\n\n\n<p>Secondly,\u00a0an understanding that\u00a0accessibility\u00a0and inclusion\u00a0don\u2019t\u00a0just improve things for disabled people,\u00a0they\u00a0make\u00a0things\u00a0better\u00a0for everyone, everywhere.\u00a0\u00a0\u201cWhen everyone\u00a0can\u00a0contribute, everyone\u00a0wins,\u00a0including our\u00a0audiences,\u201d\u00a0was a powerful\u00a0statement from\u00a0the BBC\u2019s Robbie Crow\u00a0about the impact that inclusive workplaces\u00a0have\u00a0beyond the workspace\u00a0in response to winning\u00a0<a href=\"\/awards\/disability-smart-impact-awards-2026\/award-winners\/recruitment-award-bbc\/\">this year\u2019s Inclusive Recruitment Award<\/a>. And\u00a0Marc Powell\u00a0from Unilever\u00a0added\u00a0that\u00a0\u201caccessibility is a massive lever for growth\u201d\u00a0when he collected the\u00a0<a href=\"https:\/\/businessdisabilityforum.org.uk\/awards\/disability-smart-impact-awards-2026\/award-winners\/global-disability-inclusion-award-unilever\/\" target=\"_blank\" rel=\"noreferrer noopener\">Global Disability Inclusion Award<\/a>.\u00a0Marc\u2019s\u00a0smart\u00a0glasses\u00a0accidentally\u00a0speaking to him\u00a0during his acceptance speech\u00a0to deliver\u00a0a message from his Mum,\u00a0just helped to emphasise\u00a0the \u2018everyone, everywhere\u2019 message.\u00a0\u00a0\u00a0<\/p>\n\n\n\n<p>Thirdly,\u00a0recognition that to achieve change we need to keep\u00a0working and then work some more.\u00a0We heard from\u00a0<a href=\"\/awards\/disability-smart-impact-awards-2026\/award-winners\/leader-award-iain-wilkie-founder-and-chair-50-million-voices\/\">Iain Wilkie<\/a>\u00a0about\u00a0a long career, which has taken him from EY\u00a0to become the\u00a0Founder\u00a0and\u00a0Chair of\u00a050\u00a0Million\u00a0Voices, a global organisation\u00a0which\u00a0is transforming the workplace for people who stammer.\u00a0Iain\u00a0spoke about those early days\u00a0of working with a stammer by saying \u201cI felt so ashamed of my stammering\u00a0and now I\u2019ve\u00a0won an award for it.\u201d And from\u00a0Lifetime Achievement Award winner,\u00a0Lyn Lee,\u00a0about the importance\u00a0of staying on the journey:\u00a0\u201cDo not give up when times get tough&#8230;We don\u2019t always have the answers\u00a0but that doesn\u2019t stop us from greatness.\u201d\u00a0\u00a0<\/p>\n\n\n\n<p>Finally,\u00a0I could not\u00a0write this blog without commenting on the smiles in the room. Happy Smiles C.I.C,\u00a0<a href=\"\/awards\/disability-smart-impact-awards-2026\/award-winners\/workplace-experience-award-small-organisation-happy-smiles-training-c-i-c\/\">winners of the\u00a0Workplace Experience Award (small organisation)<\/a>\u00a0must be the most aptly named\u00a0organisation\u00a0ever. I have never met\u00a03\u00a0people who smile more and clearly love the work they do.\u00a0But winners and finalists,\u00a0alike,\u00a0were just so happy to be there, not only to receive\u00a0their own\u00a0award\u00a0or certificate,\u00a0but simply\u00a0to celebrate\u00a0and acknowledge the work being carried out by\u00a0everyone\u00a0around them.\u00a0\u00a0<\/p>\n\n\n\n<p>We are living in&nbsp;challenging&nbsp;times,&nbsp;when talk around disability inclusion is not always positive.&nbsp;The awards were&nbsp;a great opportunity&nbsp;to remember why we all do what we do, why it&nbsp;continues to be important,&nbsp;and to celebrate the people who are making a real difference.&nbsp;&nbsp;<\/p>\n\n\n\n<p>If you\u00a0couldn\u2019t\u00a0make this year\u2019s awards,\u00a0you\u00a0haven\u2019t\u00a0missed out.\u00a0\u00a0You can\u00a0still\u00a0read\u00a0<a href=\"\/awards\/disability-smart-impact-awards-2026\/award-winners\/\">all the stories of this year\u2019s winners<\/a>.\u00a0<\/p>\n<div data-object_id=\"23306\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23306\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23306\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23306\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to 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name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Here are 10 practical ways retail organisations can promote inclusive customer service and build confident, disability-aware frontline teams.<\/p>\n<div data-object_id=\"23306\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23306\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  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class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input 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\/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"author":22962,"featured_media":23312,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"10140,10147,10148,10150,10151,10152","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[692,800],"tags":[764,761,762,765,763],"class_list":["post-23306","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-post","category-event-roundup","tag-accessible-communication","tag-desk-free-workers","tag-disability-inclusion-utilities-sector","tag-frontline-workers","tag-inclusive-customer-service"],"acf":[],"taxonomy_info":{"category":[{"value":692,"label":"Blog 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workers","slug":"frontline-workers","term_group":0,"term_taxonomy_id":765,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw"},{"term_id":763,"name":"inclusive customer service","slug":"inclusive-customer-service","term_group":0,"term_taxonomy_id":763,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/users\/22962"}],"replies":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/comments?post=23306"}],"version-history":[{"count":0,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23306\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media\/23312"}],"wp:attachment":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media?parent=23306"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/categories?post=23306"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/tags?post=23306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":23151,"date":"2026-04-29T19:30:00","date_gmt":"2026-04-29T18:30:00","guid":{"rendered":"https:\/\/businessdisabilityforum.org.uk\/?p=23151"},"modified":"2026-05-01T14:02:23","modified_gmt":"2026-05-01T13:02:23","slug":"disability-smart-impact-awards-2026-winners-announced","status":"publish","type":"post","link":"https:\/\/businessdisabilityforum.org.uk\/disability-smart-impact-awards-2026-winners-announced\/","title":{"rendered":"Disability Smart Impact Awards\u00a02026: winners announced"},"content":{"rendered":"\n<p>Organisations and individuals who are working to remove barriers and make the world more inclusive for disabled people were celebrated\u202fat\u202fBusiness Disability Forum\u2019s Disability Smart&nbsp;Impact&nbsp;Awards\u202f2026\u202fin London\u202ftonight (29\u202fApril),\u202fhosted&nbsp;by\u202fHSBC.\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>Now in its\u202ftwelfth\u202fyear,\u202fthe Disability Smart&nbsp;Impact&nbsp;Awards\u202fis\u202fan annual event\u202fopen to organisations\u202fof any size across all sectors, both in the UK and globally.\u202fThe&nbsp;awards&nbsp;celebrate&nbsp;the\u202fimpact\u202fof\u202fdisability\u202finclusion\u202fwhere\u202findividuals and&nbsp;organisations\u202fmake&nbsp;a real and lasting impact\u202fon the lives of disabled people\u202fby removing barriers to inclusion.<strong>\u202f<\/strong>&nbsp;<\/p>\n\n\n\n<p><strong>Diane Lightfoot, CEO of Business Disability Forum, said:&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p>\u201cIn today\u2019s challenging geopolitical climate,&nbsp;it\u2019s&nbsp;encouraging to read and hear about the incredible work being done by organisations and individuals across the globe on disability inclusion and the positive impact on so many people\u2019s lives&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cWe hope our winners\u2019 stories will help other organisations to begin their own disability inclusion journey. We look forward to seeing the difference that they have made to employees,&nbsp;customers&nbsp;and service users at next year\u2019s awards.\u201d&nbsp;<\/p>\n\n\n\n<p>Find out more about all the winners and finalists on&nbsp;<a href=\"https:\/\/businessdisabilityforum.org.uk\/awards\/disability-smart-impact-awards-2026\/disability-smart-impact-awards-2026-categories-and-criteria\/\" target=\"_blank\" rel=\"noreferrer noopener\">Business Disability Forum\u2019s Disability Smart Impact Awards 2026<\/a>&nbsp;page.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Disability Smart&nbsp;Impact&nbsp;Awards 2026:\u202fThe winners<\/h2>\n\n\n\n<p>Fourteen&nbsp;organisations\u202for\u202findividuals won Disability Smart&nbsp;Impact&nbsp;Awards this year.&nbsp;There is also a Lifetime Achievement Award, won this year by&nbsp;Lyn Lee,&nbsp;DEI strategist,&nbsp;speaker&nbsp;and author.&nbsp;Lyn spent more than 22 years as Shell\u2019s Chief DEI Officer and was also their Senior Disability Champion. Since leaving Shell at the end of 2024, she has continued to drive disability inclusion more widely as the first and biggest supporter of BDF\u2019s new global assessment which is now in its first year.&nbsp;<\/p>\n\n\n\n<p>Today Lyn is a public speaker on leadership, culture, and inclusion.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Leader Award\u202f\u202f\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:\u202fIain Wilkie,&nbsp;50&nbsp;Million&nbsp;Voices,\u202f<\/strong>for\u202fspeaking up for those people&nbsp;worldwide&nbsp;with a stammer,&nbsp;transforming their world of work and turning words into action.\u202f&nbsp;<\/p>\n\n\n\n<p>Runners-up were&nbsp;Amy Nicholas from&nbsp;Morgan\u2019s Butchery and&nbsp;Marc Powell from&nbsp;Unilever.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Diversity and Inclusion Professional Award\u202f\u202f\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:\u202fWill King, Digital&nbsp;Head of Human Resources,&nbsp;Evtec&nbsp;Automotive Ltd,\u202f<\/strong>for\u202fbeing the driving force behind&nbsp;Evtec\u2019s&nbsp;Disability&nbsp;Inclusion Transformation, an organisation-wide initiative that has reshaped the company\u2019s culture,&nbsp;systems&nbsp;and workforce experience.&nbsp;<\/p>\n\n\n\n<p>Runners-up were&nbsp;Ross Hovey of Lloyds Banking Group and Sharon&nbsp;Extance&nbsp;of&nbsp;Freeths.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Accessible Built Environment Award\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:&nbsp;Lilly,&nbsp;<\/strong>for its global accessibility programme, Access Lilly, which has transformed&nbsp;its global workplaces into accessible spaces that&nbsp;benefit&nbsp;everyone.&nbsp;<\/p>\n\n\n\n<p>Runners-up were Homelands Trust&nbsp;(Fife)&nbsp;and Amazon Italy.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Technology Award\u202f(large organisation +250 employees)\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:\u202fServiceNow,\u202f<\/strong>for its<strong>&nbsp;<\/strong>AI\u2011driven&nbsp;voice interface designed to remove physical and cognitive barriers experienced by disabled people in the workplace.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Runners-up were&nbsp;the&nbsp;Financial Conduct Authority&nbsp;and Tesco Plc.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Technology Award\u202f(small organisation fewer than 250 employees)\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:\u202fDiverse Made Media,&nbsp;<\/strong>for its&nbsp;world-first wheelchair camera system,&nbsp;CAERUS,&nbsp;which is&nbsp;removing a historic barrier in film and television and empowering disabled creatives to step behind the camera as independent operators.\u202f&nbsp;<\/p>\n\n\n\n<p>Runners-up were Mobility Mojo and&nbsp;SensePilot.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Experience&nbsp;Award\u202f(large organisation +250 employees)\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Lloyds Banking Group,<\/strong>&nbsp;for its&nbsp;Inclusive Design Panel&nbsp;which has&nbsp;directly influenced solutions such as&nbsp;Read\u2011Only&nbsp;Internet Banking,&nbsp;which&nbsp;better support vulnerable and disabled customers&nbsp;ensuring&nbsp;they&nbsp;receive support without losing&nbsp;their&nbsp;independence.&nbsp;&nbsp;<\/p>\n\n\n\n<p>The runner-up was Durham University.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Experience&nbsp;Award\u202f(fewer than 250 employees)\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Accessible Housing Scotland,&nbsp;<\/strong>for&nbsp;helping&nbsp;disabled people and their families&nbsp;with personalised support,&nbsp;supporting&nbsp;them&nbsp;to navigate the housing market in a practical, informed way.&nbsp;<\/p>\n\n\n\n<p>The runners-up were Thrive Together Aberdeen and Greenwich + Docklands International Festival.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Global Disability Inclusion Award, sponsored by&nbsp;Everway&nbsp;<\/h3>\n\n\n\n<p><strong>Unilever,&nbsp;<\/strong>for its Global Accessibility Centre of Excellence (CoE) which, rather than treating accessibility as a compliance obligation, embeds&nbsp;accessibility into the heart of Unilever\u2019s workplaces, brand&nbsp;experiences&nbsp;and culture&nbsp;by&nbsp;using technology,&nbsp;design&nbsp;and innovation to deliver measurable, scalable impact.&nbsp;<\/p>\n\n\n\n<p>The runners-up were Bupa and Sutherland.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Product Design Award, sponsored by Blackwood&nbsp;<\/h3>\n\n\n\n<p><strong>Sensory Shine,&nbsp;<\/strong>a&nbsp;small business dedicated to making essential\u202foral\u202fhygiene routines more accessible,\u202fdignified\u202fand achievable for people who experience barriers to\u202fconventional\u202foral care.\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>The runners-up were&nbsp;Intotum&nbsp;and&nbsp;Sekond&nbsp;Skin Society.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Procurement\u202fAward\u202f\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:&nbsp;BBC,\u202f<\/strong>for&nbsp;its\u202forganisation-wide transformation in procurement practice, ensuring accessibility is embedded from the earliest decision points and sustained throughout the lifetime of technology contracts.\u202f&nbsp;<\/p>\n\n\n\n<p>The runner-up was Barclays.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Workplace Experience Award\u202f(250+ employees), sponsored by Kingspan Insulation Ltd&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:\u202fSutherland,\u202f<\/strong>for\u202fcreating a workplace&nbsp;that removes barriers long before they appear and supports employees throughout every stage of their&nbsp;career&nbsp;journey.&nbsp;The approach&nbsp;redesigned how people arrive, how they work, how they stay healthy, and how they grow, ensuring that the environment around them carries&nbsp;the responsibility&nbsp;for inclusion, not the individual.&nbsp;<\/p>\n\n\n\n<p>Runners-up were Garanti BBVA and BCLP.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Workplace Experience Award\u202f(up to\u202f250 employees)\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:\u202fHappy Smiles,\u202f<\/strong>for\u202fits&nbsp;passion and agility to create a workplace rooted in trust, flexibility and lived experience,\u202fchallenging traditional models that\u202fcan be detrimental to\u202fdisabled people\u2019s physical and mental wellbeing.\u202f&nbsp;<\/p>\n\n\n\n<p>Runners-up were Tilting&nbsp;the Lens and&nbsp;Evtec&nbsp;Automotive.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Recruitment Award\u202f\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:\u202fBBC,\u202f<\/strong>for\u202fits&nbsp;evidence-led&nbsp;programme&nbsp;that re-engineers&nbsp;recruitment to create sustainable employment for deaf,&nbsp;disabled&nbsp;and neurodivergent talent.&nbsp;<\/p>\n\n\n\n<p>Runners-up were Curiously Divergent and KPMG.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Inclusive&nbsp;Communication Award\u202f\u202f&nbsp;<\/h3>\n\n\n\n<p><strong>Winner:\u202f<\/strong><strong>Stichting&nbsp;Uit&nbsp;met&nbsp;Autisme<\/strong><strong>,\u202f<\/strong>an international knowledge and assessment platform that improves access to leisure for autistic and sensory-sensitive people.&nbsp;They assess leisure locations and activities on sensory factors such as noise, crowds, lighting, transitions, waiting&nbsp;times&nbsp;and recovery options. These insights are&nbsp;then&nbsp;translated into clear,&nbsp;practical&nbsp;and decision-ready information that supports preparation,&nbsp;autonomy&nbsp;and informed choice.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Runners-up were Sony Europe and Worley.&nbsp;<\/p>\n\n\n\n<p>Find out more about all the winners and finalists\u202fon\u202f<a href=\"https:\/\/businessdisabilityforum.org.uk\/awards\/disability-smart-impact-awards-2026\/disability-smart-impact-awards-2026-categories-and-criteria\/\" target=\"_blank\" rel=\"noreferrer noopener\">Business Disability Forum\u2019s Disability Smart\u202fImpact\u202fAwards 2026<\/a>\u202fpage.\u202f\u202f\u202f&nbsp;<\/p>\n<div data-object_id=\"23151\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  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Smart\u00a0Impact\u00a0Awards\u202f2026\u202fin London\u202ftonight (29\u202fApril),\u202fhosted\u00a0by\u202fHSBC.\u202f<\/p>\n<div data-object_id=\"23151\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23151\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23151\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23151\"><div class=\"cbxwpbkmarkguest-message\"><div 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2026","slug":"disability-smart-impact-awards-2026","term_group":0,"term_taxonomy_id":797,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/users\/23710"}],"replies":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/comments?post=23151"}],"version-history":[{"count":0,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\/23151\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media\/23215"}],"wp:attachment":[{"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/media?parent=23151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/categories?post=23151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/tags?post=23151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":23006,"date":"2026-04-23T09:30:00","date_gmt":"2026-04-23T08:30:00","guid":{"rendered":"https:\/\/businessdisabilityforum.org.uk\/?p=23006"},"modified":"2026-04-23T14:58:28","modified_gmt":"2026-04-23T13:58:28","slug":"disabled-people-key-to-ai-accessibility-new-poll-finds","status":"publish","type":"post","link":"https:\/\/businessdisabilityforum.org.uk\/disabled-people-key-to-ai-accessibility-new-poll-finds\/","title":{"rendered":"Disabled people key to AI accessibility, new poll finds\u00a0"},"content":{"rendered":"\n<p>Two-fifths (40 per cent) of disabled adults surveyed believe that designing, developing and testing AI products with disabled people is key to making them more accessible, according to a new poll conducted by Business Disability Forum with <a href=\"https:\/\/www.opinium.com\" target=\"_blank\" rel=\"noopener\">Opinium<\/a>.<\/p>\n\n\n\n<p>The poll of 1,032 disabled UK adults asked respondents for their views on how to improve AI accessibility for disabled people. Other top answers given included creating more user-friendly interfaces (38 per cent), greater availability of information about how AI can support disabled people (37 per cent), and more support to help disabled people get started with AI (36 per cent).<\/p>\n\n\n\n<p>Views were also sought on how AI could help disabled people now and in the future. Findings show that over a third of disabled adults surveyed believe that AI tools can help disabled people by improving communications (38 per cent) and improving online experiences (34 per cent).<\/p>\n\n\n\n<p>Other commonly cited benefits include improved access to healthcare information and communication (33 per cent), better access to education (32 per cent) improved accessibility of digital content (32 per cent), support for independent living (31 per cent), improved customer experience (25 per cent) and better access to employment and experience in the workplace (24 per cent).<\/p>\n\n\n\n<p>At the same time, however, 1 in 5 disabled adults surveyed (20 per cent) said they did not think AI products could help disabled people or did not know if they would (18 per cent).<\/p>\n\n\n\n<p>These views broadly align with those of the UK population as a whole, based on a wider poll conducted by Opinium of 2,000 UK adults who were asked the same questions. Over a third (34 per cent) of all UK adults surveyed said designing and developing AI products with disabled people would make AI more accessible.<\/p>\n\n\n\n<p><strong>Lara Davis, Communications Director at Business Disability Forum, said:<\/strong><\/p>\n\n\n\n<p>\u201cThere is the potential for AI products and tools to make a radical and positive difference to disabled people\u2019s lives, but there is also the risk that disabled people could be left behind. With AI developing at pace and 1 in 4 people experiencing disability at some point in their lives, this is not an issue that we can afford to overlook.<\/p>\n\n\n\n<p>\u201cBusinesses, AI developers and employers must actively consult with their disabled consumers and employees to make sure they are involved in the design, development and testing of AI products to assess their suitability. Disabled people also need better access to information and advice about AI, more generally.\u201d<\/p>\n\n\n\n<p><strong>Lucy Ruck leads Business Disability Forum\u2019s <a href=\"\/services\/networks-and-taskforces\/technology-taskforce\/\">Tech Taskforce<\/a>. She said:<\/strong><\/p>\n\n\n\n<p>\u201cAI has the capacity to transform lives, but only if we get inclusion right from the start. Making sure that disabled people are active participants in shaping this technology isn&#8217;t just the right thing to do, it&#8217;s how we build AI that genuinely serves everyone.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">BDF recommendations on AI accessibility<\/h2>\n\n\n\n<p>Business Disability Forum has made the following recommendations to help businesses, AI developers and employers create and use AI in ways that benefit everyone.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">For businesses and AI developers<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fully involve and consult disabled people in the development of AI tools and products from the outset and throughout the AI lifecycle. <\/strong>Inclusive design helps remove barriers, providing greater choice for disabled consumers and helps disabled people to live more independently. Inclusively designed products and services don\u2019t just benefit disabled people, they benefit everyone.<\/li>\n\n\n\n<li><strong>Provide information about the accessibility features of different AI tools and products.<\/strong> This will help disabled consumers make informed decisions about different products and services based on their own accessibility needs. Information needs to be available in formats that take into consideration differing communication needs and knowledge of AI.<\/li>\n\n\n\n<li><strong>Consider the compatibility of AI tools and products with other technology, particularly assistive technology. <\/strong>Many disabled people rely on assistive tech in their everyday lives. Check how AI will work with this tech. AI may replace some assistive tech but consider individual needs and preferences.<\/li>\n\n\n\n<li><strong>Use ethical judgement and human oversight to prevent AI from creating additional barriers for disabled people. <\/strong>This relates to the development and use of AI tools and products. It also relates to the creation and use of AI generated content. Use inclusive content to train AI, so that stereotypes and bias are not replicated.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">For employers and HR leaders<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prioritise intentional inclusion in AI strategy.<\/strong> Accessibility and disability inclusion should be core considerations that are non-negotiable in AI use. The strategy should define what disability inclusion in AI use looks like and establish processes for checking that this is being delivered from the design stage through to deployment and beyond.<\/li>\n\n\n\n<li><strong>Fully Involve and consult with disabled workers throughout, from defining AI need through to procurement, user-testing and reviewing. <\/strong>Always consider the compatibility of AI tools and products with other technology, particularly assistive technology. Many disabled people rely on assistive technology to carry out tasks in the workplace.<\/li>\n\n\n\n<li><strong>Ensure human oversight of AI.<\/strong> Use ethical judgement and human oversight to prevent AI from creating additional barriers for disabled people. Make sure AI is seen as an improvement tool to support and inform human decision-makers rather than to replace human involvement.<\/li>\n\n\n\n<li><strong>Provide accessible training and learning opportunities around AI for staff.<\/strong> This is to help disabled staff to understand the accessibility features of AI products and tools and for all staff to understand the importance of making sure AI tools are accessible.<\/li>\n<\/ul>\n\n\n\n<p>Read <a href=\"https:\/\/businessdisabilityforum.org.uk\/resource\/technology-toolkit\/how-businesses-can-use-ai-inclusively\/\" data-type=\"link\" data-id=\"https:\/\/businessdisabilityforum.org.uk\/resource\/technology-toolkit\/how-businesses-can-use-ai-inclusively\/\" target=\"_blank\" rel=\"noreferrer noopener\">our guidance on how business and employers can use AI inclusively<\/a>.<\/p>\n\n\n\n<p>Read <a href=\"https:\/\/businessdisabilityforum.org.uk\/inclusive-design-lies-at-the-heart-of-accessible-and-effective-ai\/\">Lara Davis&#8217; blog on the findings of the new poll<\/a>.<\/p>\n\n\n\n<p><\/p>\n<div data-object_id=\"23006\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23006\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23006\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23006\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" href=\"#\" ><i class=\"cbx-icon\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input 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\/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"author":23710,"featured_media":21734,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"10040,10079,10140,10147,10148,10150","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[209],"tags":[],"class_list":["post-23006","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"acf":[],"taxonomy_info":{"category":[{"value":209,"label":"Press 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design lies at the heart of accessible and effective AI"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:20% auto\"><figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/businessdisabilityforum.org.uk\/about-us\/meet-our-team\/#meet-lara-davis\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"768\" height=\"512\" data-src=\"https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/11\/lara-davis768x512.jpg\" alt=\"Headshot of Lara Davis.\" class=\"wp-image-13346 size-full lazyload\" data-srcset=\"https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/11\/lara-davis768x512.jpg 768w, https:\/\/businessdisabilityforum.org.uk\/wp-content\/uploads\/2024\/11\/lara-davis768x512-300x200.jpg 300w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/512;\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong><strong>By <\/strong><a href=\"https:\/\/www.linkedin.com\/in\/lara-davis-communications\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Lara Davis<\/strong><\/a><strong>, Director of Communications, Marketing and Digital at Business Disability Forum.<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p>Artificial intelligence (AI) is quickly becoming smarter as it moves towards being applied strategically, but who is this technology really being designed by and for? A recent poll of 1,032 disabled adults we conducted with research firm Opinium suggests that disabled people should be involved in conception and development from the very beginning.<\/p>\n\n\n\n<p>The poll found that 40 per cent of disabled adults believe AI would be more accessible if they were directly involved in the design, development and testing of AI products. Respondents were asked for their views on how to improve AI accessibility for disabled people and inclusive design came out on top \u2013 even before technical fixes or post\u2011launch adjustments.<\/p>\n\n\n\n<p>Other top answers given included creating more user-friendly interfaces (38 per cent), greater availability of information about how AI can support disabled people (37 per cent) and more support to help disabled people get started with AI (36 per cent).<\/p>\n\n\n\n<p>Inclusive design is not about special features added at the end of development, but is rather about embedding accessibility into products, services and systems from the start to ensure they reflect the real needs, preferences and lived experiences of disabled people.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why inclusive design matters in AI<\/h2>\n\n\n\n<p>AI systems increasingly shape how people communicate, work, learn, shop and access everyday services. If disabled people are not included early in development, AI risks replicating the very barriers it promises to remove through biased data, incompatible interfaces, or decisions made without input from those with lived experience.<\/p>\n\n\n\n<p>BDF\u2019s poll responses reflect this concern but also highlight an opportunity. Alongside inclusive design, disabled people\u2019s views were sought on how AI could help them now and in the future. Findings show that over a third believe that AI tools can help disabled people by improving communications (38 per cent) and improving online experiences (34 per cent).<\/p>\n\n\n\n<p>Other benefits that were mentioned include improved access to healthcare information and communication (33 per cent), better access to education, improved accessibility of digital content (each 32 per cent), support for independent living (31 per cent), improved customer experience (25 per cent) and better access to employment and in the workplace (24 per cent).<\/p>\n\n\n\n<p>Inclusive design bridges these gaps. By involving disabled people throughout the AI lifecycle, developers can anticipate problems before they become barriers, avoid harmful assumptions and build systems that work across a wider range of abilities and contexts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Better outcomes for all<\/h2>\n\n\n\n<p>AI must not be style over substance and must instead rely on inclusive choices being made upfront. These include features such as voice interfaces that work with speech differences, AI tools that integrate with assistive technology, or content systems that present information in multiple formats.<\/p>\n\n\n\n<p>However, the research also found that 1 in 5 disabled adults (20 per cent) do not believe AI can help disabled people now or in the future. This scepticism reflects a lack of trust and accessibility in current systems and reinforces why inclusive design is essential.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Inclusion is a responsibility, not an afterthought<\/h2>\n\n\n\n<p>There is the potential for AI products and tools to make a radical and positive difference to disabled people\u2019s lives, but there is also the risk that disabled people could be left behind. With AI developing at pace and 1 in 4 people experiencing disability at some point in their lives, this is not an issue that we can afford to overlook.<\/p>\n\n\n\n<p>Businesses, AI developers and employers must actively consult disabled people to ensure they are involved in the design, development and testing of AI products to assess their suitability. Disabled people also need better access to information and advice about AI, more generally.<\/p>\n\n\n\n<p>Lucy Ruck, who leads our <a href=\"\/services\/networks-and-taskforces\/technology-taskforce\/\">Tech Taskforce<\/a>, reinforces the belief that inclusive design is all about smart design.<\/p>\n\n\n\n<p>\u201cAI has the capacity to transform lives, but only if we get inclusion right from the start. Making sure that disabled people are active participants in shaping this technology isn&#8217;t just the right thing to do, it&#8217;s how we build AI that genuinely serves everyone.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What this means in practice<\/h2>\n\n\n\n<p>For businesses and AI developers, it means fully involving and consulting disabled people from the outset through to the AI lifecycle. This includes clearly communicating accessibility features, ensuring compatibility with assistive technologies and applying ethical judgement and human oversight, so AI doesn\u2019t introduce new barriers or reinforce bias.<\/p>\n\n\n\n<p>For employers, inclusive design must be embedded in AI strategy. Accessibility and disability inclusion should be core considerations that are non-negotiable in AI use. Disabled employees should be consulted throughout procurement, testing and rollout, and AI should support, rather than replace, human decision-making. Accessible training is essential so that all staff understand both how to use AI tools and why accessibility matters.<\/p>\n\n\n\n<p>As AI continues to reshape our world, designing with disabled people, not for them, is how the technology will become more accessible, more effective and more human.<\/p>\n\n\n\n<p>More practical guidance is available in our <a href=\"\/resource\/technology-toolkit\/how-businesses-can-use-ai-inclusively\/\">AI resources<\/a>.<\/p>\n\n\n\n<p>Read the <a href=\"https:\/\/businessdisabilityforum.org.uk\/disabled-people-key-to-ai-accessibility-new-poll-finds\/\">press release on the new poll<\/a>.<\/p>\n<div data-object_id=\"23036\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" 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y1=\"6\" x2=\"6\" y2=\"18\"><\/line><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line><\/svg><\/i><i class=\"sr-only\">Close<\/i><\/a><\/div><div class=\"cbxwpbkmarkguest-content\">\n<div class=\"cbx-chota\"><div class=\"container\"><div class=\"row\"><div class=\"col-12\"><div class=\"cbx-guest-wrap cbxwpbookmark-guest-wrap\"><div class=\"cbx-guest-login-wrap cbxwpbookmark-guest-login-wrap\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/businessdisabilityforum.org.uk\/wp-login.php?wpe-login=true\" method=\"post\"><input id=\"learndash-login-form\" type=\"hidden\" name=\"learndash-login-form\" value=\"be1c61fc50\" \/><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence (AI) is quickly becoming smarter as it moves towards being applied strategically, but who is this technology really being designed by and for?<\/p>\n<div data-object_id=\"23036\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_no_cat cbxwpbkmarkwrap-post \"><a  data-redirect-url=\"https:\/\/businessdisabilityforum.org.uk\/bdf-api-8c7dd922\/wp\/v2\/posts\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"post\" data-object_id=\"23036\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto ld-ext-left\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-icon\"><\/span><span class=\"ld ld-ring ld-spin\"><\/span><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"post\" data-object_id=\"23036\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-23036\"><div class=\"cbxwpbkmarkguest-message\"><div class=\"cbxwpbkmarkguest-message-head\"><span class=\"cbxwpbkmarkguest-message-head-label\">Please login to bookmark<\/span><a class=\"cbxwpbkmarkguesttrig_close\" role=\"button\" title=\"Click to close bookmark panel\/modal\" 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