Case study: Enterprise Rent-A-Car creates a new Workplace Personalisation Process

11 October 2017

When Enterprise Rent-A-Car set out to improve its Workplace Personalisation Process in 2016, the company was guided by the personal philosophy of its founder, Jack Taylor: that if you take care of your customers and employees first, the profits will follow.

Enterprise wanted to make its process more efficient, preserve the adjustments service for those with proven need, and ensure employees requiring adjustments would be properly referred.

It also wanted to create a centralised budget to pay for adjustments to ensure that all employees were treated equally and that their managers did not have to navigate a cumbersome approval processes.

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