• Warren Buckley

    Global Head of Contact Centres at HSBC Retail Banking and Wealth Management

    Warren is Global Head of Contact Centres for HSBC. Previously he worked at BT as Managing Director of Service Management for Openreach (a BT Group Company). Before joining BT, Warren worked at Orange, Avaya, Lucent Technologies and Vodafone. He is also Chair of the Business Disability Forum and a trustee of the Citizen Advice Bureau.